On-Site IT Technician: Windows 11 & Desktop Support (First Shift)

TEKsystems; Cleveland (OH); On-site; USD 23,000 - 25,000; Full time

Benefits offered by this job

Medical benefits from day one

Dental benefits from day one

Vision benefits from day one

Benefits eligibility for temporary/ons

Job summary

TEKsystems is seeking IT Technicians for on-site support in Cleveland, OH, to upgrade hardware and deploy Windows 11 for a large healthcare system. The role is first shift and contract-to-hire, with benefits described below.

Candidates should be capable of diagnosing and resolving software/hardware issues, deploying new devices, and providing excellent customer service to end users. Prior CompTIA certifications are desirable.

Qualifications

• Diagnose and resolve software and hardware incidents across operating systems (Windows/Mac) and software applications.
• Swap laptops/desktops and deploy Windows 11 devices.
• Assist users with IT-related incidents when called upon.
• Take ownership of issues, perform analysis, and implement fixes to restore service quickly.
• Record, update, and document requests in the IT service desk system.
• Install and configure new IT equipment.
• Resolve incidents and upgrade software/hardware as needed.
• Troubleshoot printers, copiers, and scanners to restore functionality.

Responsibilities

• Diagnose and resolve software and hardware incidents across Windows/Mac.
• Swap laptops/desktops and deploy Windows 11 devices.
• Assist users with IT-related incidents when called upon.
• Take ownership of issues and implement fixes to restore service quickly.
• Record requests in the IT service desk system.
• Install and configure new IT equipment.
• Resolve incidents and upgrade software/hardware.
• Troubleshoot printers, copiers, and scanners.

Skills

IT Support

Hardware Troubleshooting

Windows 11

Customer Service

Ticketing System

PC Deployment

Printer Support

Incident Management

On-site Support

First Shift

Job description

TEKsystems is seeking IT Technicians for on-site support in Cleveland, OH, to upgrade hardware and deploy Windows 11 for a large healthcare system. The role is first shift and contract-to-hire, with benefits described below.

Candidates should be capable of diagnosing and resolving software/hardware issues, deploying new devices, and providing excellent customer service to end users. Prior CompTIA certifications are desirable.