IT Help Desk/Deskside Support

BC Tech Pro; Virginia; Sur place; USD 24 000 - 34 000; Plein temps

Avantages offerts par ce poste

Health insurance

Dental insurance

Vision insurance

401k

Résumé du poste

BC Tech Pro is seeking an intermediate-level technician to repair a range of technology products in an end-user computing environment. This is a full-time onsite role with benefits including Health, Dental, Vision and a 401k.

You will troubleshoot PCs, desktops, laptops, tablets and printers; provide VIP client support; handle IMAC tasks; desk-side service; and ensure high customer satisfaction. Strong communication and ITIL familiarity are valued; A+ is desirable.

Qualifications

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience.
• Maintains OEM certifications as directed by management.
• Knowledge of relevant software and hardware systems.
• Understanding of ITIL methodologies.
• A+ certification is desired.

Responsabilités

• Performs basic and moderately complex troubleshooting and repair activities in an end-user environment (PCs/desktops/laptops/tablets/printers).
• Provides support to client identified VIPs.
• Responds to change management requests including installing new PC equipment and desk-side support.
• Performs IMAC activities.
• Delivers desk-side support and maintains professional service standards.
• Communicates status and repair estimates to end-users and service desk.
• Adheres to documented service operations policies and procedures.

Connaissances

Customer-facing skills

Strong communication

Troubleshooting

Desk-side support

IT knowledge

Formation

Technical school certification or equivalent experience

Outils

OEM Certifications

ITIL knowledge

Description du poste

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

• This is a full-time, onsite position.
• Benefits include Health, Dental Vision and 401k.
• Pay starts at $21per hour

Responsibilities:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provides support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
• Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer‑specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines.