IT Help Desk

BC Tech Pro; Rolling Meadows (IL); Presencial; USD 26.000 - 36.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Health, Dental, Vision

401k

Descripción de la vacante

BC Tech Pro in Rolling Meadows, IL is seeking an intermediate IT technician to repair a variety of end-user computing products in an on-site, full-time role.

The position focuses on hands-on troubleshooting for PCs, desktops, laptops, tablets and printers, with emphasis on clear communication and customer service. Benefits include Health, Dental, Vision and 401k; starting pay is $22.50 per hour. Candidates should have 2–4 years of relevant experience and hold a technical certification.

Formación

• Technical school certification or 2–4 years of relevant experience.
• A+ certification desired; ITIL knowledge can be beneficial.
• Maintain OEM certifications as directed by management.
• Knowledge of IT hardware and software systems.
• May require additional customer-specific certifications or training.

Responsabilidades

• Performs basic and moderately complex troubleshooting and repair activities for end-user computing devices (PCs, desktops, laptops, tablets, printers).
• Provides support to client identified VIPs.
• Responds to change management requests including installing new PC equipment and desk-side support.
• Perform IMAC (Install/Move/Add/Change) activities.
• Perform all assigned desk-side support activities.
• Display outstanding technical and professional services skills at all times.
• Meet established customer service satisfaction levels and metrics.
• Proactively communicate with end-users and service desk regarding timing and status of repairs.
• Understand and follow documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs.

Conocimientos

Communication skills

Customer service

Interpersonal skills

Ability to follow instructions

Physical ability

Educación

Technical school certification

Herramientas

PC hardware knowledge

Descripción del empleo

• Compensation: USD 22.5 - USD 22.5 - hourly

Job Description

This is an intermediate position that performs tasks related to the repair of a variety of technology-based products typically associated with an end-user computing environment.

• This is a full-time, on-site position.
• Benefits include Health, Dental Vision and 401k.
• Starting pay is $22.50per hour

Responsibilities:

• Performs basic and moderately complex troubleshooting and repair activities, typically associated in an end-user environment, including but not limited to PC’s, desktops, laptops, tablets and printers.
• Provides support to client identified VIPs
• Responds to change management requests including installing new PC equipment, providing end-user desk side support and other related activities.
• Perform Install/Move/Add or Change (IMAC) activities.
• Perform all assigned desk-side support activities
• Display outstanding technical and professional services skills at all times
• Meet - established customer service satisfaction levels and other operational/customer service metrics as outlined in established guidelines
• Proactively communicate with the end-user and service desk personnel regarding arrival times, repair time estimates and status of the repair
• Understands and follows all documented service operations policies and procedures.
• Other duties or certifications may be assigned to meet business needs

Qualifications

Education and Experience:

• Typically requires technical school certification or equivalent of 2-4 years of relevant experience
• Certifications and/or Qualifications:
• Maintain all required OEM Certifications as directed by Management
• Knowledge of relevant software and hardware systems
• Understanding of ITIL methodologies
• A+ certification is desired
• May require additional customer-specific certifications or training as required

Skills:

• Excellence in communication and customer-facing skills
• Strong oral, written and interpersonal skills
• Ability to follow instructions and processes with minimal instruction
• Ability to lift and or move various computer equipment up to 50 lbs.
• Must own a basic repair kit
• Additional requirements may exist if offer of employment is extended

Additional Information

All your information will be kept confidential according to EEO guidelines.