Desktop Support Technician

TEKsystems; New York (NY); On-site; USD 41,000 - 55,000; Full time

Benefits offered by this job

Medical, dental & vision

Critical Illness

Accident, and Hospital 401(k) Plan

Pre-tax and Roth post-tax

Life Insurance

Disability (Short & Long-term)

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

Time Off/Leave (PTO, Vacation or Sick)

Job summary

TEKsystems in New York, NY is seeking a Tier 2/3 Desktop Support Engineer to provide advanced Windows desktop support in a fast-paced enterprise environment. You will serve as a key escalation point for complex end-user issues while delivering executive white-glove support to senior leaders.

The ideal candidate has strong Windows desktop expertise, hands-on experience with Microsoft Intune and Windows Autopilot, Azure AD administration, and Microsoft 365, and excellent communication.

Qualifications

• 5+ years of desktop support experience, including significant Tier 2 and Tier 3 troubleshooting responsibilities.
• Strong experience supporting Windows desktop environments.
• Hands-on experience with Microsoft Intune for device management and endpoint administration.
• Experience deploying and managing devices using Windows Autopilot.
• Strong knowledge of Azure AD / Microsoft Entra ID administration and identity management.
• Experience supporting Microsoft 365 applications and services.
• Excellent verbal and written communication skills.
• Proven ability to provide executive/VIP white-glove support with professionalism and discretion.
• Strong troubleshooting, problem-solving, and documentation skills.

Responsibilities

• Provide Tier 2 and Tier 3 support for escalated desktop, laptop, mobile device, and application issues.
• Deliver high-touch, executive-level white-glove support for VIP users and leadership teams.
• Troubleshoot and resolve complex Windows operating system, hardware, software, and connectivity issues.
• Manage and support endpoint deployment, configuration, and lifecycle activities using Microsoft Intune and Windows Autopilot.
• Administer user accounts, access, authentication, and device management within Azure AD / Entra ID.
• Diagnose and resolve issues related to Microsoft 365 applications, identity management, and endpoint security policies.
• Collaborate with infrastructure, networking, and security teams to identify root causes and implement long-term solutions.
• Document troubleshooting steps, resolutions, and support procedures to improve service delivery.
• Participate in technology refresh projects, workstation deployments, and system upgrades.
• Maintain a high standard of customer service while meeting established SLAs and support expectations.

Skills

Windows Desktop Support (Tier 2/3)

Microsoft Intune

Windows Autopilot

Azure AD / Microsoft Entra ID

Executive White-Glove Support

Customer Service & Communication

Microsoft 365 Support

Advanced Troubleshooting & Root Cause

Job description

• Windows Desktop Support (Tier 2/3)
• Microsoft Intune

Position Overview

We are seeking a Tier 2/3 Desktop Support Engineer to provide advanced technical support in a fast-paced enterprise environment. This role will serve as a key escalation point for complex end-user issues while delivering exceptional white-glove support to executives and senior leadership. The ideal candidate will have strong Windows desktop support expertise, modern endpoint management experience, and outstanding communication skills.

Responsibilities

• Provide Tier 2 and Tier 3 support for escalated desktop, laptop, mobile device, and application issues.
• Deliver high-touch, executive-level white-glove support for VIP users and leadership teams.
• Troubleshoot and resolve complex Windows operating system, hardware, software, and connectivity issues.
• Manage and support endpoint deployment, configuration, and lifecycle activities using Microsoft Intune and Windows Autopilot.
• Administer user accounts, access, authentication, and device management within Azure AD / Entra ID.
• Diagnose and resolve issues related to Microsoft 365 applications, identity management, and endpoint security policies.
• Collaborate with infrastructure, networking, and security teams to identify root causes and implement long-term solutions.
• Document troubleshooting steps, resolutions, and support procedures to improve service delivery.
• Participate in technology refresh projects, workstation deployments, and system upgrades.
• Maintain a high standard of customer service while meeting established SLAs and support expectations.

Required Qualifications

• 5+ years of desktop support experience, including significant Tier 2 and Tier 3 troubleshooting responsibilities.
• Strong experience supporting Windows desktop environments.
• Hands-on experience with Microsoft Intune for device management and endpoint administration.
• Experience deploying and managing devices using Windows Autopilot.
• Strong knowledge of Azure AD / Microsoft Entra ID administration and identity management.
• Experience supporting Microsoft 365 applications and services.
• Excellent verbal and written communication skills.
• Proven ability to provide executive/VIP white-glove support with professionalism and discretion.
• Strong troubleshooting, problem-solving, and documentation skills.

Preferred Qualifications

• Experience supporting users within law firms, financial services organizations, or higher education environments.
• Experience working in mid-sized to large enterprise organizations.
• Exposure to endpoint security tools, conditional access policies, and modern workplace technologies.
• Familiarity with ITSM platforms such as ServiceNow or similar ticketing systems.

Top Skills

• Windows Desktop Support (Tier 2/3)
• Microsoft Intune
• Windows Autopilot
• Azure AD / Microsoft Entra ID
• Executive White-Glove Support
• Customer Service & Communication
• Microsoft 365 Support
• Advanced Troubleshooting & Root Cause Analysis

Job Type & Location

This is a Contract to Hire position based out of New York, NY.

Pay And Benefits

The pay range for this position is $30.00 - $40.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

• Medical, dental & vision
• Critical Illness
• Accident, and Hospital 401(k) Retirement Plan
• Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of New York, NY.

Application Deadline

This position is anticipated to close on Nov 7, 2026.

Workplace Type

This is a fully onsite position in New York,NY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.