Desktop Support

TEKsystems; Evansville (IN); On-site; USD 28,000 - 34,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Job summary

TEKsystems is seeking a Desktop Support Technician to provide frontline technical assistance for computer systems and related hardware and software. The role focuses on troubleshooting, system maintenance, and end-user support to minimize downtime.

You will handle device setup, software upgrades, and peripheral issues, while documenting incidents in ServiceNow and coordinating with IT colleagues for escalation when needed. This contract position is based in Evansville, IN.

Qualifications

• Associates degree in computer science or related field or equivalent work experience.
• 2-4 years of experience in IT support or desktop administration.

Responsibilities

• Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.
• Perform remote troubleshooting through diagnostic techniques and pertinent questions, resolving technical problems with LAN/WAN and other systems.
• Install, configure, and upgrade PC software and operating systems, including Windows 10, Microsoft 365, and other required applications.
• Maintain daily performance of computer systems, assist with hardware setup, and address issues related to peripherals such as printers, scanners, and video conferencing equipment.
• Record events, problems, and resolutions in logs or helpdesk software such as ServiceNow and track inventory of equipment and spares.
• Follow up with clients to ensure systems are functional, provide feedback or training, and coordinate with IT staff for escalation and resolution.

Skills

Desktop

Troubleshooting

Windows

Technical support

Customer service

Education

Associates degree in computer science or related field

2-4 years of experience

Tools

ServiceNow

SCCM

Service Suite

Job description

Description

The main function of a Desktop Support Technician is to provide technical support and assistance for all computer systems and associated hardware and software within an organization. A typical Desktop Support Technician is responsible for troubleshooting technical issues, maintaining IT equipment, and supporting end-users to ensure smooth operation and minimal downtime.

Job Responsibilities:

Serve as the first point of contact for employees seeking technical assistance over the phone, email, or in person.

Perform remote troubleshooting through diagnostic techniques and pertinent questions, resolving technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems.

Install, configure, and upgrade PC software and operating systems, including Windows 10, Microsoft 365, and other required applications.

Maintain daily performance of computer systems, assisting with hardware setup, and addressing issues related to peripherals such as printers, scanners, and video conferencing equipment.

Record events, problems, and their resolution in logs or helpdesk software such as ServiceNow and track inventory of equipment and spares.

Follow up with clients to ensure their systems are functional, providing feedback or training when necessary, and coordinate with other IT staff for problem escalation and resolution.

Skills:

In-depth knowledge of computer hardware, software, and networking, including hands-on experience with Windows-based environments.

Excellent troubleshooting skills for resolving a range of technical issues in a timely manner.

Familiarity with network troubleshooting, services, and tools related to firewalls, VPN, TCP/IP, network routing, and switches.

Strong customer service orientation with effective communication skills to interpret and advise on technical issues clearly.

Proven experience with helpdesk or IT support tasks and using issue tracking systems.

Ability to manage time and priorities within a fast-paced working environment, maintaining detailed records of incidents and solutions.

Preferred Experience:

• Break/Fix troubleshooting
• Service Now (highly preferred)
• SCCM
• Service Suite
• Utility experience

Selected candidate must be a highly motivated self-starter comfortable working in a fast-paced environment.

Education/Experience:

Associates degree in computer science or related field. OR equivalent work experience.

2-4 years of experience.

Skills

• Desktop
• Troubleshooting
• Windows
• Technical support
• Customer service

Top Skills Details

• Desktop
• Troubleshooting
• Windows
• Technical support

Job Type & Location

This is a Contract position based out of Evansville, IN.

Pay and Benefits

The pay range for this position is $20.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract position based out of Evansville, IN.

Application Deadline

This position is anticipated to close on Nov 4, 2026.

Workplace Type

This is a fully onsite position in Evansville,IN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.