Desktop Support Technician

TEKsystems; Fort Wayne (IN); On-site; USD 25,000 - 34,000; Full time

Job summary

TEKsystems in Fort Wayne, IN is hiring for a contract desktop support role providing hands-on end-user assistance with hardware and software issues. You will troubleshoot, gather information, document tickets, and escalate complex problems while maintaining clear communication with users in a healthcare setting.

The ideal candidate has 1–3+ years in desktop support or IT support, strong Windows knowledge, and customer-focused ticketing experience.

Qualifications

• Hands-on PC/desktop troubleshooting experience.
• Hardware and software troubleshooting.
• Windows support experience.
• Experience working within a ticketing system.
• Strong customer-facing communication and documentation.
• Fort Wayne on-site work requirement.

Responsibilities

• Troubleshooting hardware and software issues
• Providing hands-on end-user support
• Answering support calls and gathering information from users
• Diagnosing issues and determining the appropriate resolution
• Resolving straightforward technical issues independently
• Escalating more complex problems to the appropriate IS teams
• Creating, updating, and following up on support tickets
• Keeping end users informed throughout issue resolution
• Supporting users with technology-related questions
• Helping identify whether issues are hardware, software, configuration, or training related
• Maintaining accurate time and ticket documentation
• Sharing troubleshooting knowledge with teammates
• Providing strong customer service in a healthcare setting

Skills

Desktop troubleshooting

Windows support

Customer service + ticketing

Job description

What You Will Be Doing

• Troubleshooting hardware and software issues
• Providing hands-on end-user support
• Answering support calls and gathering information from users
• Diagnosing issues and determining the appropriate resolution
• Resolving straightforward technical issues independently
• Escalating more complex problems to the appropriate IS teams
• Creating, updating, and following up on support tickets
• Keeping end users informed throughout issue resolution
• Supporting users with technology-related questions
• Helping identify whether issues are hardware, software, configuration, or training related
• Maintaining accurate time and ticket documentation
• Sharing troubleshooting knowledge with teammates
• Providing strong customer service in a healthcare setting

Ideal Candidate Profile

I would target candidates with roughly 1 to 3+ years of desktop support, field service, deskside support, or IT support experience.

Top Skills' Details

• Desktop / Hardware Troubleshooting
• Windows & Software Support
• Customer Service + Ticketing

Hands-on experience diagnosing and resolving issues with laptops, desktops, monitors, peripherals, and other end-user technology.

Experience troubleshooting Windows environments, applications, software issues, configurations, and general end-user problems.

Strong communication skills and experience working directly with users while properly documenting issues in a ticketing system.

Must-Haves

• Hands-on PC / desktop troubleshooting experience
• Hardware and software troubleshooting
• Windows support experience
• Experience working within a ticketing system
• Ability to properly document troubleshooting and resolution
• Strong customer-facing communication
• Critical thinking and basic root-cause analysis
• Comfortable escalating issues when necessary
• Reliable and able to work on-site in Fort Wayne

Job Type & Location

This is a Contract position based out of Fort Wayne, IN.

Pay And Benefits

The pay range for this position is $18.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 7, 2026.

Workplace Type

This is a fully onsite position in Fort Wayne,IN.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.