Desktop Support Analyst (Executive)

TEKsystems; New York (NY); On-site; USD 48,000 - 62,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

PTO / Vacation or Sick Leave

Job summary

TEKsystems is seeking an experienced Desktop Support Analyst (Executive) to serve as the primary IT resource for a newly established New York City office in the World Trade Center. You will provide executive-level IT support, desktop administration, AV assistance, and light networking to ensure a seamless technology experience for senior leaders.

The role requires a polished IT professional who thrives in a fast-paced environment, excels at solving complex technical issues, and delivers

Qualifications

• 5+ years of experience in Desktop Support, Deskside Support, or IT Support roles.
• 3+ years supporting executives, C-level leaders, and other stakeholders.
• Strong experience providing Tier 2/Tier 3 support in enterprise environments.
• Expertise supporting Windows 10/11, macOS, iOS and mobile devices, Microsoft 365 Suite, Outlook and Teams, Active Directory.

Responsibilities

• Deliver high-touch, concierge-level IT support to executives and senior leadership.
• Provide technology support for board meetings, executive presentations, town halls, and confidential meetings.
• Conduct proactive pre-meeting technology checks and provide real-time support during critical events.
• Maintain professionalism, discretion, and confidentiality while supporting executive users.
• Serve as a trusted technical advisor for leadership teams.

Skills

Executive support

Deskside support

Tier 2/3 support

Windows 10/11

macOS

iOS/mobile devices

Microsoft 365

Outlook

Active Directory

Network troubleshooting

MFA security basics

Job description

Location: New York City, NY (World Trade Center)

Department: Information Technology

About The Opportunity

Our client is seeking an experienced Desktop Support Analyst (Executive) to serve as the primary IT resource for a newly established New York City office located in the World Trade Center. This high-visibility role combines executive support, desktop administration, AV support, and light networking responsibilities to ensure a seamless technology experience for employees and senior leadership.

The ideal candidate is a polished IT professional who thrives in a fast-paced environment, enjoys solving complex technical issues, and has a proven record of providing white-glove support to executive stakeholders.

Key Responsibilities

Executive & White-Glove Support

• Deliver high-touch, concierge-level IT support to executives and senior leadership.
• Provide technology support for board meetings, executive presentations, town halls, and confidential meetings.
• Conduct proactive pre-meeting technology checks and provide real-time support during critical events.
• Maintain professionalism, discretion, and confidentiality while supporting executive users.
• Serve as a trusted technical advisor for leadership teams.

Desktop & End-User Support

• Provide Tier 2 and Tier 3 support for Windows, macOS, iOS, and mobile devices.
• Troubleshoot hardware, software, operating system, and application issues.
• Support Microsoft 365 applications including Outlook, Teams, OneDrive, and Office Suite.
• Configure, deploy, maintain, and troubleshoot desktops, laptops, peripherals, printers, and mobile devices.
• Manage hardware inventory, asset tracking, and device lifecycle activities.
• Support Active Directory user administration, permissions, and account management.

Network & Connectivity Support

• Perform first-level troubleshooting of Wi-Fi, LAN, VPN, and connectivity issues.
• Assist with DNS, DHCP, and network printer troubleshooting.
• Escalate complex issues to infrastructure and network engineering teams as needed.
• Support remote users and hybrid workforce technologies.

Security & Compliance

• Support endpoint security initiatives including antivirus, EDR, disk encryption, and MFA.
• Assist with patch management and vulnerability remediation efforts.
• Follow ITIL-based support processes and documentation standards.
• Maintain accurate records of incidents, service requests, and resolutions.

Required Qualifications

• 5+ years of experience in Desktop Support, Deskside Support, or IT Support roles.
• 3+ years supporting executives, C-level leaders, and other stakeholders.
• Strong experience providing Tier 2/Tier 3 support in enterprise environments.
• Expertise supporting:
  • Windows 10/11
  • macOS
  • iOS and mobile devices
  • Microsoft 365 Suite
  • Outlook and Microsoft Teams
  • Active Directory

Job Type & Location

This is a Contract to Hire position based out of New York, NY.

Pay And Benefits

The pay range for this position is $35.00 - $45.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post‑tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long‑term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Job Type & Location

This is a Contract to Hire position based out of New York, NY.

Application Deadline

This position is anticipated to close on Nov 10, 2026.

Workplace Type

This is a fully onsite position in New York,NY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands‑on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.