Help Desk Technician

TEKsystems; Lansing (MI); Hybrid; USD 22,000 - 25,000; Full time

Job summary

TEKsystems in Lansing, MI is seeking a Help Desk Technician to provide Tier 1 support in an enterprise environment. The role handles diagnosing and resolving hardware, software, networking, and user access issues while delivering strong customer service.

This is a hybrid contract position based out of Lansing, MI. Key responsibilities include initial contact handling via phone/email/chat, troubleshooting Windows 10/11 and Microsoft 365, managing Active Directory/Azure AD accounts, and

Qualifications

• 2+ years of Help Desk/Desktop Support/Service Desk experience.
• Experience supporting Windows 10/11 environments.
• Familiarity with Microsoft 365 administration and support.
• Knowledge of Active Directory, Azure AD, and user account management.
• Experience with ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, or similar platforms.
• Experience supporting desktops, laptops, printers, mobile devices, and peripherals.
• Knowledge of remote support tools and endpoint management solutions.
• Strong troubleshooting, problem-solving, and analytical skills.

Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, chat, and ticketing systems.
• Troubleshoot and resolve issues involving Windows OS, Microsoft 365, printers, mobile devices, and peripherals.
• Manage user accounts, password resets, group memberships, and access requests through Active Directory/Azure AD.
• Perform software installations, upgrades, configurations, and workstation deployments.
• Monitor, update, and maintain tickets according to SLA requirements.
• Escalate complex issues to appropriate teams as needed.
• Document troubleshooting steps, root causes, and resolutions in the ticketing system.
• Assist with hardware provisioning, asset management, and lifecycle replacements.
• Participate in system rollouts, technology upgrades, and IT projects.
• Create and maintain technical documentation and knowledge base articles.

Skills

2+ years experience

Windows 10/11

Microsoft 365

Active Directory/Azure AD

Ticketing systems (ServiceNow/Jira/Rem

Desktops/Laptops/Printers/Mobile

Remote support tools

Troubleshooting/Analytical

Education

Associate's or Bachelor's in IT or related field

Certifications (CompTIA A+/N+/Microsoft/Cisco)

Tools

ServiceNow

Jira

Remedy

Zendesk

Job description

Location: Lansing

Are you passionate about technology and enjoy solving complex technical issues? We are seeking a Help Desk Technician to provide Tier 1 support in an enterprise environment. This role is responsible for diagnosing, troubleshooting, and resolving a wide range of hardware, software, networking, and user access issues while delivering exceptional customer service.

Key Responsibilities

• Serve as the first point of contact for technical support requests via phone, email, chat, and ticketing systems
• Troubleshoot and resolve issues involving Windows operating systems, Microsoft 365 applications, printers, mobile devices, and peripheral equipment
• Manage user accounts, password resets, group memberships, and access requests through Active Directory and related systems
• Perform software installations, upgrades, configurations, and workstation deployments
• Monitor, update, and maintain incident and service request tickets according to SLA requirements
• Escalate complex issues to engineering, infrastructure, or application support teams as needed
• Document troubleshooting steps, root causes, and resolutions within the ticketing system
• Assist with hardware provisioning, asset management, and lifecycle replacements
• Participate in system rollouts, technology upgrades, and IT-related projects
• Create and maintain technical documentation, knowledge base articles, and support procedures

Technical Qualifications

• 2+ years of Help Desk, Desktop Support, Service Desk, or Technical Support experience
• Experience supporting Windows 10/11 environments
• Familiarity with Microsoft 365 administration and support
• Knowledge of Active Directory, Azure AD, and user account management
• Experience with ticketing systems such as ServiceNow, Jira, Remedy, Zendesk, or similar platforms
• Experience supporting desktops, laptops, printers, mobile devices, and peripherals
• Knowledge of remote support tools and endpoint management solutions
• Strong troubleshooting, problem-solving, and analytical skills

Preferred Qualifications

• Associate's or Bachelor's degree in Information Technology, Computer Science, or related field
• Certifications such as CompTIA A+, Network+, Security+, Microsoft, Cisco, or equivalent
• Experience in enterprise or managed service provider (MSP) environments
• Exposure to ITIL processes and service management best practices
• Experience supporting hybrid and cloud-based environments

Ideal Candidate

• Strong technical aptitude and desire to continuously learn
• Excellent communication and customer service skills
• Ability to diagnose issues methodically and efficiently
• Comfortable supporting users with varying levels of technical expertise
• Self-motivated, detail-oriented, and able to thrive in a fast-paced environment
• Team-oriented professional who can balance multiple priorities while maintaining a high level of service

Job Type & Location

This is a Contract position based out of Lansing, MI.

Pay and Benefits

The pay range for this position is $16.00 - $18.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a hybrid position in Lansing,MI.

Application Deadline

This position is anticipated to close on Oct 14, 2026.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.