IT Support Technician

TEKsystems; City of Syracuse (NY); On-site; USD 28,000 - 30,000; Full time

Job summary

TEKsystems client seeks a Level 1/2 IT Support Technician to join its Enterprise IT team, supporting a corporate/manufacturing facility in Syracuse, NY. This long-term contract offers full-time hours and PTO.

You will be the primary contact for end-user support, providing deskside and remote assistance for approximately 400 users across office and manufacturing environments. Growth opportunities exist as production expands.

Qualifications

• 1-3 years of IT support, help desk, desktop support, or technical support experience.
• Strong customer service and communication skills.
• Experience supporting Windows operating systems and Microsoft Office/Microsoft 365 applications.
• Ability to diagnose issues, follow documented processes, and escalate when needed.

Responsibilities

• Provide Level 1 and Level 2 technical support for end users via ticketing system, phone, and in-person.
• Troubleshoot hardware, software, operating system, and network connectivity issues.
• Support Microsoft Windows environments, Microsoft 365 applications, Outlook, email access, password resets, and user account issues.
• Perform desktop support activities including deployments, hardware replacements, imaging, and workstation setup.
• Support printers, scanners, mobile devices, and other end-user technology.
• Respond to and resolve tickets from a shared support queue in a timely manner.
• Escalate complex technical issues to advanced support teams when necessary.
• Provide technical support to both office personnel and manufacturing floor employees.
• Assist with IT projects such as system upgrades, deployments, and technology implementations.

Skills

Windows 10

Active Directory

Office 365

Help desk

Troubleshooting

Desktop support

Customer service

Hardware

Imaging

Network issues

Tools

ServiceNow

TeamViewer

Remote support tools

Imaging tools

Job description

Description

IT Support Technician I/II

Location: Syracuse, NY

Employment Type: Long-Term Contract (Full-Time Hours)

Position Overview

TEKsystems client is seeking a Level 1/2 IT Support Technician to join its Enterprise IT team supporting a corportate/manufacturing facility. This is a long-term opportunity that offers full-time hours and benefits, including PTO.

The technician will serve as a primary point of contact for end-user support, providing both deskside and remote technical assistance for approximately 400 users across office and manufacturing environments. This role is ideal for someone who enjoys troubleshooting, customer interaction, and developing their IT support skills within a growing enterprise environment.

As production continues to expand across multiple manufacturing facilities, the IT team is growing to support increased technology demands and operational needs.

Key Responsibilities

• Provide Level 1 and Level 2 technical support for end users via ticketing system, phone, and in-person support.
• Troubleshoot hardware, software, operating system, and network connectivity issues.
• Support Microsoft Windows environments, Microsoft 365 applications, Outlook, email access, password resets, and user account issues.
• Perform desktop support activities including computer deployments, hardware replacements, equipment swaps, imaging, and workstation setup.
• Support printers, scanners, mobile devices, and other end-user technology.
• Respond to and resolve tickets from a shared support queue in a timely manner.
• Escalate complex technical issues to advanced support teams when necessary.
• Provide technical support to both office personnel and manufacturing floor employees.
• Assist with IT projects such as system upgrades, deployments, and technology implementations.

Typical Issues You'll Support

• Outlook and email troubleshooting
• Password resets and account access issues
• Computer upgrades and hardware refreshes
• Printer connectivity and functionality issues
• Peripheral support (mice, keyboards, monitors, scanners)
• Network and connectivity troubleshooting
• Device setup and configuration
• Mobile and wireless device support
• Remote troubleshooting through approved support tools

Required Qualifications

• 1-3 years of IT support, help desk, desktop support, or technical support experience.
• Strong customer service and communication skills.
• Experience supporting Windows operating systems and Microsoft Office/Microsoft 365 applications.
• Basic troubleshooting knowledge of desktop hardware, software, printers, and networking concepts.
• Ability to diagnose issues, follow documented processes, and expand appropriately when needed.
• Comfortable working in both office and manufacturing environments.

Preferred Qualifications

• Experience with ServiceNow or other ITSM/ticketing platforms.
• Familiarity with TeamViewer or similar remote support tools.
• Experience with desktop imaging and device deployments.
• Hardware break/fix and workstation replacement experience.
• Previous experience supporting manufacturing or industrial environments.
• Exposure to IT infrastructure or project-based work.

What Success Looks Like

The ideal candidate is a customer-focused IT professional who can efficiently troubleshoot common technical issues, manage a steady ticket workload, and provide excellent support to both office and manufacturing employees. This individual will help reduce the volume of Level 1 support requests handled by senior technicians, allowing the team to focus on strategic initiatives and infrastructure projects.

Skills

Desktop, Windows 10, Support, Active directory, Office 365, Hardware, Technical support, Imaging, Help desk, Customer service, Troubleshooting, Windows, Help desk support

Experience Level

Entry Level

Job Type & Location

This is a Contract position based out of Syracuse, NY.

Pay And Benefits

The pay range for this position is $20.00 - $22.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms.

If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Application Deadline

This position is anticipated to close on Nov 7, 2026.

Workplace Type

This is a fully onsite position in Syracuse,NY.

About TEKsystems

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems And TEKsystems Global Services

Were a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. Were a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. Were strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. Were building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

Equal Opportunity Statement

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

San Francisco Fair Chance Ordinance

San Francisco Fair Chance Ordinance: Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

Massachusetts Lie Detector: It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Artificial Intelligence (AI)

Use of Artificial Intelligence (AI): We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.