Desktop Support Engineer L1

Iron Systems, Inc; Eden Prairie (MN); On-site; USD 45,000 - 65,000; Full time

Job summary

Iron Systems, Inc is seeking an experienced IT Support professional to install, configure, and maintain desktop computers, peripherals, and software within established standards and SLAs. The role includes hardware/software troubleshooting, IMAC services, VIP high-touch support for audio-visual and conferencing technologies, and ongoing Office 365 assistance.

Responsibilities include network and printer setup, maintaining IT inventory, coordinating vendor support, and assisting with procurement

Qualifications

• Experience providing desktop hardware/software support within defined standards and SLAs.
• Knowledge of DHCP and DNS configuration and troubleshooting.
• Experience with Office 365 support and VIP/high-touch IT service.
• Ability to perform IMAC tasks and support mobile/non-PC devices like scanners and printers.

Responsibilities

• Install, configure, and maintain desktop computers and peripherals.
• Troubleshoot hardware and software issues to resolution.
• Perform IMAC services for IT assets and support mobile/non-PC equipment.
• Provide VIP, high-touch IT support including audio-visual and conferencing tech.
• Document incidents, problems, and resolutions for the knowledge base.
• Maintain IT inventory and coordinate vendor support and procurement.
• Adhere to defined Service Level Agreements (SLA’s).
• Support recurring meetings, events, and after-hours activities as required.

Skills

Desktop support

VIP support

Network troubleshooting

Office 365

Communication skills

Vendor coordination

Documentation

Mac device support

Printer/scanner support

Tools

DHCP

DNS

Printer/Scanner setup

AV equipment

IT inventory tools

Job description

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Roles And Responsibilities

• Installing, configuring, and maintaining desktop computers, peripheral equipment, and software within established standards and guidelines.
• Hardware/software troubleshooting and resolution
• Perform IMAC (Install, Move, Add, Change) services for IT assets, and support mobile phone and non-PC equipment such as scanners and printers.
• Offer VIP support with tailored, high-touch service and manage audio-visual, conferencing, and technologies
• Network & Sharing printer installation
• Knowledge of Office 365 support
• Coverage/compliance software installation and troubleshooting
• Good communication skill
• Good Knowledge of DHCP, DNS.
• Maintain IT inventory, coordinate vendor support, and assist with procurement
• Support Mac devices
• Strictly adhere to defined Service Level Agreements (SLA’s)
• Support recurring meetings, events, and after-hours activities as required
• Documenting incidents, problems, and resolutions for future reference and for the knowledge base

Good To Have Skills

• L1 level network troubleshooting and resolution for LAN Connectivity
• Hands & feet support to Backend team for Network/Server/application issue
• Working with vendor support contacts to resolve technical issues
• Labelling Racks & devices
• Server mounting/movement
• Hands & Feet Support for DC (Compute, Storage, Backup, Network.) Hands & feet support requirements for Physical Servers, Network Devices, Storage, etc Device reboot, console connection for remote access, cable/SFP removal/insert, cable replacement, racking/stacking, etc.

Note

• Engineers are expected to bring their own protective eyewear and composite-toed shoes.
• All remaining safety gear will be provided onsite.