Desktop Support Technician

All Lines Technology Inc; Cranberry Township (Butler County); On-site; USD 42,000 - 60,000; Full time

Job summary

All Lines Technology Inc in Cranberry Township, PA is seeking a Desktop Support Technician to work on-site in Cranberry and Rochester. You will diagnose and resolve complex hardware and software issues, document incidents, and assist with deployments across company platforms.

The role requires 1+ year of experience, strong Windows knowledge, SCCM or similar tools, and solid customer service skills. You will have opportunities for collaboration and continuous improvement with the IT team.

Qualifications

• Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
• Advanced knowledge of PC repair and configuration, Windows OS, and Office applications.
• Experience with software deployment tools (SCCM or similar).
• Strong TCP/IP networking concepts and Windows networking/security knowledge.
• Excellent written and verbal communication; strong problem-solving skills.

Responsibilities

• Provide on-site end-user and technical support for workstations and peripherals.
• Diagnose, troubleshoot, and resolve complex hardware/software issues and document resolutions.
• Assist with deployments, upgrades, and technology rollouts; manage incidents in the helpdesk system.
• Maintain mobile devices and video/meeting room technologies as needed.
• Collaborate with IT to improve processes and support quality.

Skills

Troubleshooting

Technical support

Customer service

Communication

Time management

Tools

SCCM

PowerShell

Office 365

Remote support tools

Job description

All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester.End User & Technical SupportAnalyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.Document incidents, resolutions, and asset management activities within the corporate helpdesk system.Ensure timely resolution of service tickets in alignment with departmental service level expectations.Support hardware and software upgrades, system implementations, and technology rollouts.Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.Provide on-site and remote support for conference room technologies and executive presentations as needed.Automation & Continuous ImprovementDevelop and implement automated technology solutions using scripting tools such as PowerShell.Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.Analyze support data trends to recommend proactive solutions.Training & LeadershipDevelop and deliver end-user training materials and sessions as required.Mentor junior support technicians and provide technical guidance.Collaborate with IT team members to ensure consistent service standards and knowledge sharing.What You BringMinimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.Advanced knowledge of:PC repair and configurationMicrosoft Windows operating systemsMicrosoft Office applicationsSoftware deployment tools (SCCM or similar platforms)Intermediate knowledge of:TCP/IP networking conceptsWindows networking and securityStrong analytical and problem-solving abilities.Advanced written and verbal communication skills.Ability to manage multiple priorities in a fast-paced environment.Strong customer service orientation.Ability to work independently and collaboratively within a team.