Onsite Desktop Support Tech: Automation & Training

All Lines Technology Inc.; Cranberry Township (Butler County); On-site; USD 42,000 - 65,000; Full time

Job summary

All Lines Technology Inc. is hiring a Desktop Support Technician to work on-site in Cranberry and Rochester. You will diagnose and resolve complex hardware, software, and network issues, manage incidents, and ensure service levels are met across multiple platforms.

Responsibilities include upgrades, asset management, and supporting multimedia and conference room tech. Strong communication and customer service skills are essential, with opportunities to mentor junior staff.

Qualifications

• Minimum 1+ year of experience as computer or network technician or equivalent.
• Advanced knowledge of PC repair, Windows operating systems and Office apps.
• Experience with software deployment tools such as SCCM or similar.
• Strong TCP/IP networking concepts and Windows security understanding.

Responsibilities

• Analyze, diagnose, and resolve complex workstation hardware and software issues.
• Provide advanced troubleshooting for networked hardware and software across platforms.
• Document incidents and resolutions in the helpdesk system.
• Ensure timely ticket resolution in line with SLAs.
• Support hardware/software upgrades and system rollouts.
• Maintain corporate mobile devices and cellular accounts.
• Support, maintain, and troubleshoot multimedia and conferencing systems.
• Deliver on-site and remote support for conference room tech as needed.
• Develop automated solutions using scripting tools such as PowerShell.

Skills

Analytical thinking

Problem solving

Written communication

Verbal communication

Customer service orientation

Multitasking

Team collaboration

Tools

SCCM

PowerShell

Windows OS

Microsoft Office

Job description

All Lines Technology Inc. is hiring a Desktop Support Technician to work on-site in Cranberry and Rochester. You will diagnose and resolve complex hardware, software, and network issues, manage incidents, and ensure service levels are met across multiple platforms.

Responsibilities include upgrades, asset management, and supporting multimedia and conference room tech. Strong communication and customer service skills are essential, with opportunities to mentor junior staff.