Desktop Support Technician

All Lines Technology; Cranberry Township (OH); On-site; USD 45,000 - 65,000; Full time

Job summary

All Lines Technology is seeking a Desktop Support Technician to provide on-site and remote end-user support at Cranberry and Rochester. You will diagnose hardware, OS, and application issues, manage incidents, and assist with system upgrades and rollouts.

The role requires 1+ year of experience, strong communication skills, and proficiency with Windows OS and SCCM. You will also contribute to training, process improvements, and knowledge sharing within the IT team.

Qualifications

• 1+ year of experience as a computer or network technician or equivalent
• Strong analytical and problem-solving abilities
• Advanced written and verbal communication skills
• Ability to manage multiple priorities in a fast-paced environment
• Experience with PC repair and configuration, Windows OS, and Office apps
• Familiarity with software deployment tools (SCCM or similar)
• Knowledge of TCP/IP networking concepts and Windows networking and security

Responsibilities

• Analyze, diagnose, and resolve complex IT issues across workstation hardware, operating systems, and peripherals
• Provide advanced troubleshooting for networked hardware and software across multiple platforms
• Document incidents and resolutions in the helpdesk system
• Ensure timely ticket resolution per service levels
• Support hardware/software upgrades and technology rollouts
• Maintain corporate mobile device provisioning and management
• Support software deployment and patch management platforms
• Maintain multimedia systems, projectors, displays, and conferencing tech
• Provide on-site and remote support for conference rooms and executive presentations
• Develop and deliver end-user training materials and sessions
• Mentor junior technicians and share knowledge

Skills

Analytical skills

Problem-solving

Customer service

Team collaboration

Communication skills

Tools

SCCM

PowerShell

Windows OS

Job description

All Lines Technology has an immediate opening fora Desktop Support Technician to work on site inCranberry and Rochester.

End User & Technical Support

• Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
• Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
• Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
• Ensure timely resolution of service tickets in alignment with departmental service level expectations.
• Support hardware and software upgrades, system implementations, and technology rollouts.
• Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
• Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
• Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
• Provide on-site and remote support for conference room technologies and executive presentations as needed.

Automation & Continuous Improvement

• Develop and implement automated technology solutions using scripting tools such as PowerShell.
• Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
• Analyze support data trends to recommend proactive solutions.

Training & Leadership

• Develop and deliver end-user training materials and sessions as required.
• Mentor junior support technicians and provide technical guidance.
• Collaborate with IT team members to ensure consistent service standards and knowledge sharing.

What You Bring

• Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
• Advanced knowledge of:
  • PC repair and configuration
  • Microsoft Windows operating systems
  • Microsoft Office applications
  • Software deployment tools (SCCM or similar platforms)
• Intermediate knowledge of:
  • TCP/IP networking concepts
  • Windows networking and security
• Strong analytical and problem-solving abilities.
• Advanced written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation.
• Ability to work independently and collaboratively within a team.