Desktop Support Technician

All Lines Technology Inc.; Cranberry Township (Butler County); On-site; USD 42,000 - 65,000; Full time

Job summary

All Lines Technology Inc. is hiring a Desktop Support Technician to work on-site in Cranberry and Rochester. You will diagnose and resolve complex hardware, software, and network issues, manage incidents, and ensure service levels are met across multiple platforms.

Responsibilities include upgrades, asset management, and supporting multimedia and conference room tech. Strong communication and customer service skills are essential, with opportunities to mentor junior staff.

Qualifications

• Minimum 1+ year of experience as computer or network technician or equivalent.
• Advanced knowledge of PC repair, Windows operating systems and Office apps.
• Experience with software deployment tools such as SCCM or similar.
• Strong TCP/IP networking concepts and Windows security understanding.

Responsibilities

• Analyze, diagnose, and resolve complex workstation hardware and software issues.
• Provide advanced troubleshooting for networked hardware and software across platforms.
• Document incidents and resolutions in the helpdesk system.
• Ensure timely ticket resolution in line with SLAs.
• Support hardware/software upgrades and system rollouts.
• Maintain corporate mobile devices and cellular accounts.
• Support, maintain, and troubleshoot multimedia and conferencing systems.
• Deliver on-site and remote support for conference room tech as needed.
• Develop automated solutions using scripting tools such as PowerShell.

Skills

Analytical thinking

Problem solving

Written communication

Verbal communication

Customer service orientation

Multitasking

Team collaboration

Tools

SCCM

PowerShell

Windows OS

Microsoft Office

Job description

All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester.

End User & Technical Support

• Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
• Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
• Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
• Ensure timely resolution of service tickets in alignment with departmental service level expectations.
• Support hardware and software upgrades, system implementations, and technology rollouts.
• Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
• Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
• Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
• Provide on-site and remote support for conference room technologies and executive presentations as needed.

Automation & Continuous Improvement

• Develop and implement automated technology solutions using scripting tools such as PowerShell.
• Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
• Analyze support data trends to recommend proactive solutions.

Training & Leadership

• Develop and deliver end-user training materials and sessions as required.
• Mentor junior support technicians and provide technical guidance.
• Collaborate with IT team members to ensure consistent service standards and knowledge sharing.

What You Bring

• Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
• Advanced knowledge of:
  • PC repair and configuration
  • Microsoft Windows operating systems
  • Microsoft Office applications
  • Software deployment tools (SCCM or similar platforms)
• Intermediate knowledge of:
  • TCP/IP networking concepts
  • Windows networking and security
• Strong analytical and problem-solving abilities.
• Advanced written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Strong customer service orientation.
• Ability to work independently and collaboratively within a team.