Desktop Support Technician

All Lines Technology; Cranberry Township (Butler County); On-site; USD 42,000 - 64,000; Full time

Job summary

All Lines Technology is seeking a Desktop Support Technician to perform on-site and remote support in Cranberry and Rochester. You will diagnose and resolve issues with workstations, OS, applications, and peripherals, and assist with networked devices and conference room tech.

You will document incidents, manage assets, support upgrades and deployments, and contribute to process improvements. Strong troubleshooting, communication, and teamwork are essential, with the ability to mentor junior

Qualifications

• Minimum 1+ year of experience as a computer or network technician.
• Hands-on PC repair, configuration, and maintenance.
• Strong knowledge of Microsoft Windows OS and Office apps.
• Experience with software deployment tools (SCCM or similar).
• Familiarity with TCP/IP networking and Windows security basics.
• Strong analytical, problem-solving, and communication skills.

Responsibilities

• Analyze, diagnose, and resolve complex workstation issues.
• Provide advanced troubleshooting for networked hardware and software.
• Document incidents and asset management in the helpdesk system.
• Ensure timely ticket resolution per service level expectations.
• Support hardware/software upgrades and technology rollouts.
• Maintain corporate mobile devices and service plans.
• Support software management systems including deployment tools (SCCM).
• Support multimedia systems and conference room tech.
• Develop automated solutions using PowerShell and scripting.
• Mentor junior technicians and collaborate with IT peers.

Skills

PC repair & configuration

Windows operating systems

Office applications

Analytical problem-solving

Communication skills

Time management

Independent & collaborative work

Tools

SCCM or similar deployment tools

Job description

All Lines Technology has an immediate opening for a Desktop Support Technician to work on site in Cranberry and Rochester.

End User & Technical Support

• Analyze, diagnose, and resolve complex issues involving workstation hardware, operating systems, business applications, and networked peripherals.
• Provide advanced troubleshooting for networked hardware and software products across multiple company platforms.
• Document incidents, resolutions, and asset management activities within the corporate helpdesk system.
• Ensure timely resolution of service tickets in alignment with departmental service level expectations.
• Support hardware and software upgrades, system implementations, and technology rollouts.
• Maintain and administer the corporate mobile device and cellular account, including device provisioning, upgrades, and service plan management.
• Support and maintain software management systems including deployment and patch management platforms (e.g., SCCM or similar tools).
• Support, maintain, upgrade, and troubleshoot multimedia systems including projectors, video displays, video conferencing systems, and interactive whiteboards.
• Provide on-site and remote support for conference room technologies and executive presentations as needed.
• Develop and implement automated technology solutions using scripting tools such as PowerShell.
• Identify process improvement opportunities to enhance efficiency and reduce recurring technical issues.
• Analyze support data trends to recommend proactive solutions.
• Develop and deliver end-user training materials and sessions as required.
• Mentor junior support technicians and provide technical guidance.
• Collaborate with IT team members to ensure consistent service standards and knowledge sharing.

What You Bring

• Minimum 1+ year of experience as a computer or network technician, or equivalent combination of education and experience.
• Advanced knowledge of:
• PC repair and configuration
• Microsoft Windows operating systems
• Microsoft Office applications
• Software deployment tools (SCCM or similar platforms)
• Intermediate knowledge of:
• TCP/IP networking concepts
• Windows networking and security
• Strong analytical and problem-solving abilities.
• Advanced written and verbal communication skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Ability to work independently and collaboratively within a team.