Desktop Support Tech I – Healthcare IT Help Desk
Powers Health
A complete application in a minute
Tailored resume and cover letter, ready to send.
Benefits offered by this job
Job summary
Powers Health in Munster, IN, is seeking a Desktop Support Technician I to join our IT team. You will provide first-level help desk support for end users, resolve Level I incidents, and assist with desktop hardware and configurations.
The role emphasizes customer service, documentation, and adherence to healthcare IT standards, with opportunities to work on desktop-related projects and escalate issues according to SLAs.
Qualifications
- Associate degree in CS/IT or a high school diploma with 2+ years desktop support.
- Healthcare IT support a plus and Windows troubleshooting experience.
- Proficient with Microsoft Office/Outlook and ITSM ticketing.
Responsibilities
- Provide first-level IT support for Powers Health end users.
- Respond to Help Desk calls and requests; resolve Level I incidents.
- Escalate issues per policies and SLAs; support desktop projects.
- Maintain standardized hardware/workstation configurations.
- Prioritize tasks; communicate clearly with non-technical users.
Skills
Education
Tools
Job description
Powers Health in Munster, IN, is seeking a Desktop Support Technician I to join our IT team. You will provide first-level help desk support for end users, resolve Level I incidents, and assist with desktop hardware and configurations.
The role emphasizes customer service, documentation, and adherence to healthcare IT standards, with opportunities to work on desktop-related projects and escalate issues according to SLAs.
'/%3e%3cpath%20d='M101.744%2012.4726L102.894%2016.1947L99.0021%2013.2201L101.744%2012.4726ZM105.3%208.40937H100.488L99.0026%203.59473L97.5116%208.41047L92.7%208.40385L96.5965%2011.3834L95.1055%2016.1942L99.0021%2013.2196L101.408%2011.3834L105.3%208.40992V8.40937Z'%20fill='white'/%3e%3cdefs%3e%3clinearGradient%20id='paint0_linear_5593_1381'%20x1='90'%20y1='9.44471'%20x2='99'%20y2='9.44471'%20gradientUnits='userSpaceOnUse'%3e%3cstop%20stop-color='%2300AD70'/%3e%3cstop%20offset='0.998594'%20stop-color='%2300B67A'/%3e%3cstop%20offset='1'%20stop-color='%23DCDCE6'/%3e%3c/linearGradient%3e%3c/defs%3e%3c/svg%3e){kind=small}
