Desktop Support Tech I

Powers Health; Munster (IN); Vor Ort; USD 42.000 - 56.000; Vollzeit

Benefits dieser Stelle

Medical, dental and vision coverage

Wellness program

HSA

Retirement savings plan

Life insurance

Disability income protection

EAP

Fitness center discount program

Tuition assistance and career dev

PTO

Reward and recognition programs

Zusammenfassung

Powers Health in Munster, IN, is seeking a Desktop Support Technician I to join our IT team. You will provide first-level help desk support for end users, resolve Level I incidents, and assist with desktop hardware and configurations.

The role emphasizes customer service, documentation, and adherence to healthcare IT standards, with opportunities to work on desktop-related projects and escalate issues according to SLAs.

Qualifikationen

• Associate degree in CS/IT or a high school diploma with 2+ years desktop support.
• Healthcare IT support a plus and Windows troubleshooting experience.
• Proficient with Microsoft Office/Outlook and ITSM ticketing.

Aufgaben

• Provide first-level IT support for Powers Health end users.
• Respond to Help Desk calls and requests; resolve Level I incidents.
• Escalate issues per policies and SLAs; support desktop projects.
• Maintain standardized hardware/workstation configurations.
• Prioritize tasks; communicate clearly with non-technical users.

Kenntnisse

Windows OS

Office 365

ITSM ticketing

Cherwell

ServiceNow

Customer service

Multitasking

Independent work

Ausbildung

Associate degree in CS/IT

High school diploma + 2 yrs

Tools

Cherwell

ServiceNow

Microsoft Office

Jobbeschreibung

Full-time , Days + Call , M-F 8:30 AM to 5:00 PM

Hours/Pay Period: 80

FTE: 1

Job Description:

The Desktop Support Technician I provide system-wide, first-level IT support for Powers Health end users. This role is responsible for responding to Help Desk phone calls and electronic requests, resolving Level I incidents in accordance with established Incident Management policies, and escalating issues as appropriate. The position also supports desktop-related project tasks and assists in maintaining standardized hardware and workstation configurations across the organization.

This role requires a strong focus on customer service, documentation, and adherence to healthcare IT standards. The Desktop Support Technician I work independently to prioritize tasks while following defined escalation paths and service level agreements (SLAs).

Required Skills & Qualifications:

• Associate’s degree in Computer Science, Information Technology, or a related field OR high school diploma with a minimum of two (2) years of desktop support experience.
• Healthcare IT support experience preferred.
• Proven ability to troubleshoot and support Windows desktop operating systems.
• Experience supporting Microsoft Office, Outlook, and internet-based applications.
• Ability to repair and support desktop and laptop hardware (HP and/or Macintosh preferred).
• Experience with IT service management (ITSM) ticketing systems such as Cherwell or ServiceNow preferred.
• CompTIA A+,Microsoft Certified Professional (MCP)certifications preferred.
• Excellent customer service, communication, and organizational skills.
• Ability to manage multiple tasks and prioritize workload effectively.
• Strong problem-solving skills and attention to detail.
• Ability to work independently while following established processes and escalation procedures.
• Proven ability to work effectively with non-technical users at all organizational levels.

Your Extraordinary Career Starts Here

We invite you to join our team of professionals where your unique talents will be well utilized in a work environment that promotes your further growth and development. In return for your valuable service and contributions, Powers Health offers a competitive wage and benefits package along with the necessary tools, resources, and mentoring opportunities to support your career advancement goals.

Our comprehensive benefits program includes, but is not limited to:

• Medical, dental and vision coverage
• Wellness program, including free screenings
• Healthcare and Dependent Care Spending Accounts (HSA)
• Retirement savings plan
• Life insurance
• Disability income protection
• Employee Assistance Program (EAP)
• Fitness center discount program
• Tuition assistance and career development
• Paid Time Off (PTO)
• Reward and recognition programs

Join our team of healthcare professionals at Powers Health.