Senior Desktop Support Specialist - Healthcare IT Expert

Downtown Evansville Inc; Evansville (IN); On-site; USD 60,000 - 80,000; Full time

Benefits offered by this job

Professional growth

Certifications support

Team collaboration

Job summary

Deaconess Health System in Evansville, IN is seeking an experienced Desktop Support III to join our Information Technology team. You will provide advanced end-user support, troubleshoot complex hardware and software issues, and support desktop deployments across the organization to keep patient care technologies secure and reliable.

As a senior member of the desktop support team, you will act as a SME for assigned applications, document procedures, mentor staff, and collaborate with vendors and

Qualifications

• Five or more years of desktop support, technical support, or end-user computing experience.
• Strong knowledge of desktop operating systems, hardware, software, peripherals, and device support.
• Experience troubleshooting and resolving complex technical issues in a professional environment.
• Familiarity with ticketing systems, asset management tools, and IT service management practices.
• Strong analytical, troubleshooting, and problem-solving skills.
• Excellent customer service and communication skills.

Responsibilities

• Provide advanced desktop and end-user support across the organization.
• Troubleshoot and resolve complex hardware, software, application, and device issues.
• Support the deployment, lifecycle management, and maintenance of desktop hardware and related technologies.
• Maintain accurate IT asset inventory and tracking records.
• Utilize Help Desk and ticketing systems to document, prioritize, and resolve incidents and service requests.
• Support installed applications through troubleshooting, maintenance, updates, and performance monitoring.
• Serve as a Subject Matter Expert (SME) for assigned applications, systems, or technologies.
• Coordinate with vendors and internal teams to resolve technical issues and improve system performance.
• Follow established change management processes to ensure stability and reliability of technology environments.
• Provide responsive, professional, and customer-focused support through phone, remote, and onsite interactions.
• Assist with continuous improvement initiatives that enhance service quality, efficiency, and customer satisfaction.
• Create and maintain technical documentation, procedures, and knowledge resources.
• Collaborate with IT team members to support enterprise technology initiatives and operational goals.

Skills

Desktop support

End-user computing

Technical support

Asset management

Customer service

Education

Associate's degree in Computer Information Services

Associate's degree in Computer Science

Related field degree

Job description

Deaconess Health System in Evansville, IN is seeking an experienced Desktop Support III to join our Information Technology team. You will provide advanced end-user support, troubleshoot complex hardware and software issues, and support desktop deployments across the organization to keep patient care technologies secure and reliable.

As a senior member of the desktop support team, you will act as a SME for assigned applications, document procedures, mentor staff, and collaborate with vendors and