Healthcare Desktop Support Tech II — On-Call & Growth

Powers Health; Hobart (IN); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical, dental and vision

Wellness program

HSA assistance

Retirement savings plan

Life insurance

EAP

Tuition assistance

Job summary

Powers Health in Hobart, IN seeks an IT Technician II to provide advanced technical support for end-users, handling requests via phone, email, and the IT ticketing system.

The role installs, configures, maintains, and troubleshoots desktop hardware, software, printers, and mobile devices, and participates in hardware/software rollouts and upgrades.

You will document activities, ensure compliance with IT standards and clinical workflows, and support staff at all levels including on-call rotation.

Qualifications

• Healthcare IT helpdesk experience preferred.
• Strong knowledge of Windows desktop OS and Microsoft Office.
• Excellent customer service and communication skills.
• Ability to work independently and on call.

Responsibilities

• Install, configure, maintain and troubleshoot desktops, printers and mobile devices.
• Respond to end-user requests via phone, email and ticketing system.
• Resolve Level I and II incidents per IT standards.
• Participate in hardware/software rollouts and upgrades.
• Maintain documentation and support for clinical and non-clinical staff.

Skills

Desktop support

Windows OS

MS Office

MS Outlook

ITSM

Tools

Cherwell

ServiceNow

Job description

Powers Health in Hobart, IN seeks an IT Technician II to provide advanced technical support for end-users, handling requests via phone, email, and the IT ticketing system.

The role installs, configures, maintains, and troubleshoots desktop hardware, software, printers, and mobile devices, and participates in hardware/software rollouts and upgrades.

You will document activities, ensure compliance with IT standards and clinical workflows, and support staff at all levels including on-call rotation.