Desktop Support Engineer II: Windows, Network & Helpdesk

The CORE Institute; Indianapolis (IN); Presencial; USD 45 000 - 65 000; Tempo integral

Resumo da oferta

The CORE Institute in Indianapolis, IN is seeking an IT/Desktop Support professional to install, configure, maintain, and troubleshoot Windows-based computers and business applications. You will support healthcare IT environments, manage the helpdesk tickets, and document daily tasks to improve efficiency and security.

Qualifications include 2–4 years in IT/Desktop Support, proficiency with Microsoft Office, and strong customer service and problem-solving skills.

Qualificações

• 2 - 4 years of experience in the IT/Desktop Support field.
• Must have at least intermediate skills with Microsoft Office Professional Suite.
• Healthcare IT Experience is preferred.

Responsabilidades

• Install, configure, maintain, and troubleshoot Windows-based computers and various peripheral devices effectively.
• Install, maintain, and troubleshoot all business applications effectively.
• Architect wireless and network solutions
• Create printer mappings for clinical systems.
• Escalate errors to hardware and softwaremanufacturersas necessary.
• Manage user errors and requests throughtheIT/Facilitieshelpdesk ticketing system.
• Document daily tasks and create user documentation as needed.
• Track company assets through inventorydatabasetimelyand accurately.
• Understandanddemonstratethemain roleof IT is to help others do their job better, more efficiently, and more securely.
• Maintaina high levelof customer satisfaction.
• Maintain confidentiality.

Conhecimentos

Task management

Customer service

Problem solving

Team player

Safe operating environment

Formação académica

High school diploma/GED

Ferramentas

Microsoft Office

Descrição da oferta de emprego

The CORE Institute in Indianapolis, IN is seeking an IT/Desktop Support professional to install, configure, maintain, and troubleshoot Windows-based computers and business applications. You will support healthcare IT environments, manage the helpdesk tickets, and document daily tasks to improve efficiency and security.

Qualifications include 2–4 years in IT/Desktop Support, proficiency with Microsoft Office, and strong customer service and problem-solving skills.