Desktop Support Technician

datanet IT; Petersburg (VA); On-site; USD 55,000 - 65,000; Full time

Job summary

datanet IT is seeking a Desktop Support Technician to deliver hands-on IT support for onsite and remote users in Petersburg, VA. You will troubleshoot hardware/software, image/configure PCs for office and manufacturing environments, and manage mobile devices with a focus on reliability and speed.

The role emphasizes customer service, strong communication, and adherence to IT procedures and regulatory standards in a fast-paced setting.

Qualifications

• Associate degree in Computer Science, Information Technology, or related field, or high school diploma/GED with 7+ years IT experience.
• Minimum 2 years IT support experience in a customer-facing role.
• Hands-on troubleshooting with desktop and laptop computers.
• Ability to work independently with minimal supervision.
• Strong problem-solving and customer-service mindset.
• Excellent interpersonal, verbal, and written communication skills.

Responsibilities

• Provide deskside and walk-up support for desktop and laptop PCs, printers, video conferencing equipment, and other IT hardware and software.
• Troubleshoot and resolve end-user technical issues promptly.
• Provide remote technical support to offsite employees using remote management tools.
• Image and configure new PCs for office and manufacturing systems.
• Set up and support mobile devices, including iPhones and iPads.
• Maintain inventory of IT peripherals, cables, and equipment.
• Assist with ordering, receiving, and deploying IT equipment.
• Document and track support requests using ticketing systems.
• Follow company IT procedures, safety requirements, and applicable regulatory standards.

Skills

Desktop support

Customer service

Troubleshooting

Communication

Independence

Education

Associate degree in CS/IT or related field

High school diploma/GED + 7 years IT experience

Tools

ServiceNow

Microsoft Office

Microsoft Teams

Ticketing systems

Remote management tools

Job description

Work Schedule: Onsite, Monday–Friday, 8:00 AM–5:00 PM

Job Summary

We are seeking a customer-focused Desktop Support Technician to provide hands-on technical support to onsite and remote users. The ideal candidate will troubleshoot hardware and software issues, maintain IT equipment, and deliver timely, reliable support in a fast-paced operating environment.

Key Responsibilities

Provide deskside and walk-up support for desktop and laptop PCs, printers, video conferencing equipment, and other IT hardware and software.

Troubleshoot and resolve end-user technical issues promptly.

Provide remote technical support to offsite employees using remote management tools.

Image and configure new PCs for office and manufacturing systems.

Set up and support mobile devices, including iPhones and iPads.

Maintain inventory of IT peripherals, cables, and equipment.

Assist with ordering, receiving, and deploying IT equipment.

Document and track support requests using ticketing systems.

Follow company IT procedures, safety requirements, and applicable regulatory standards.

Required Qualifications

Associate degree in Computer Science, Information Technology, or a related field; alternatively, a high school diploma/GED with at least seven years of IT experience may be considered.

Minimum of two years of IT support experience, preferably in a customer-facing role.

Hands-on troubleshooting experience with desktop and laptop computers.

Ability to work independently with minimal supervision.

Strong problem-solving skills and a customer-service mindset.

Excellent interpersonal, verbal, and written communication skills.

Preferred Qualifications

Experience with Microsoft Office, Microsoft Teams, and ServiceNow or similar ticketing systems.

Experience supporting printers, barcode scanners, AV equipment, and mobile devices.

CompTIA A+ or Network+ certification.

Experience supporting IT systems in manufacturing, operational facilities, or regulated pharmaceutical (GxP) environments.

Work Environment: This is a fully onsite role requiring interaction with end users in an office and operational environment.