Desktop Support Team Lead Elevate End-User Tech

Labcorp; Burlington (NC); On-site; USD 75,000 - 95,000; Full time

Benefits offered by this job

Comprehensive medical benefits

401(k) plan

Tuition reimbursement

Employee stock purchase plan

Job summary

A leading healthcare company is seeking an IT Supervisor in Burlington, NC to lead a team of desktop support technicians. This role involves managing technical support services, ensuring operational efficiency, and providing a high level of customer satisfaction. Candidates should have relevant degrees and extensive experience in desktop support, along with excellent troubleshooting skills. The position requires on-site presence five days a week.

Qualifications

• 3+ years of experience in desktop or technical support roles.
• Strong knowledge of operating systems and remote support tools.
• Experience with ITSM tools and incident management practices.

Responsibilities

• Supervise and lead a team of desktop support technicians.
• Provide advanced technical support for hardware and software issues.
• Develop and maintain documentation for support procedures.

Skills

Technical troubleshooting

Communication

Time management

Education

Associate’s or Bachelor’s degree in Computer Science

Tools

ServiceNow

Windows operating system

Mac operating system

Microsoft Office Suite

Job description

A leading healthcare company is seeking an IT Supervisor in Burlington, NC to lead a team of desktop support technicians. This role involves managing technical support services, ensuring operational efficiency, and providing a high level of customer satisfaction. Candidates should have relevant degrees and extensive experience in desktop support, along with excellent troubleshooting skills. The position requires on-site presence five days a week.