IT Analyst - End-User Tech Support & Training

Mayne Pharma; Raleigh (NC); On-site; USD 50,000 - 70,000; Full time

Job summary

A healthcare company in Raleigh, North Carolina, is seeking an IT Support Specialist responsible for computer hardware and software installation, troubleshooting, and providing helpdesk support. The ideal candidate should have a degree in MIS or Computer Science, or relevant IT experience, and be skilled in customer service and conflict resolution. The position requires the ability to support various technologies and assist executive leadership effectively. Candidates must be adaptable and resilient under pressure.

Qualifications

• Thorough attention to detail with efficient resource management.
• Ability to manage conflicts collaboratively within the organization.
• Prioritizing the needs of clients and patients effectively.
• Logical approach to problem-solving using knowledge and experience.
• Resilience to handle difficult situations and maintain a positive attitude.
• Quick learner with new technologies and attending training sessions.

Responsibilities

• Resolve end user issues and requests in a timely manner.
• Troubleshoot and resolve user desktop issues including hardware and software.
• Support various technologies including PCs, laptops, and network equipment.
• Manage Active Directory tasks like account creation and password resets.
• Publish support documentation and deliver IT training material.
• Assist Executive Leadership and Board Members with IT issues.

Skills

Attention to Detail

Conflict Resolution

Customer Focus & Service

Problem Solving

Resilience

Technical Learning

Education

Associate or Bachelor’s degree in MIS or Computer Science

High school diploma or equivalent with at least two years of IT experience

Job description

A healthcare company in Raleigh, North Carolina, is seeking an IT Support Specialist responsible for computer hardware and software installation, troubleshooting, and providing helpdesk support. The ideal candidate should have a degree in MIS or Computer Science, or relevant IT experience, and be skilled in customer service and conflict resolution. The position requires the ability to support various technologies and assist executive leadership effectively. Candidates must be adaptable and resilient under pressure.