IT Support Specialist: End-User & Systems Expert

Mayne Pharma; Raleigh (NC); On-site; USD 40,000 - 60,000; Full time

Job summary

A pharmaceutical company in Raleigh, NC is looking for an IT Support Technician responsible for hardware and software installation, troubleshooting, and customer service. Candidates should possess an Associate or Bachelor’s degree in a relevant field or equivalent experience. Responsibilities include resolving user issues and supporting a range of technologies while ensuring excellent customer service. The role involves collaboration with executive leadership and may require light lifting. Join us in delivering effective IT solutions in a supportive environment.

Qualifications

• Basic knowledge of Active Directory, including user account management and password resets.
• At least two years of IT experience or relevant degree.
• Ability to present and deliver IT training material.

Responsibilities

• Resolve end user issues and requests in a timely manner.
• Support a wide range of technologies including PCs and network equipment.
• Publish support documentation and provide staff training.

Skills

Customer Service

Troubleshooting

Attention to Detail

Conflict Resolution

Problem Solving

Technical Learning

Education

Associate or Bachelor’s degree in MIS or Computer Science

High school diploma or equivalent

Job description

A pharmaceutical company in Raleigh, NC is looking for an IT Support Technician responsible for hardware and software installation, troubleshooting, and customer service. Candidates should possess an Associate or Bachelor’s degree in a relevant field or equivalent experience. Responsibilities include resolving user issues and supporting a range of technologies while ensuring excellent customer service. The role involves collaboration with executive leadership and may require light lifting. Join us in delivering effective IT solutions in a supportive environment.