Senior Desktop Support Lead - Onsite in Winston-Salem

360 IT Professionals; Winston-Salem (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A dynamic IT services firm is seeking a Sr. Lead Desktop Support Specialist for an in-person position in Winston Salem, NC. The role involves technical evaluation of IT service desk tickets, prioritizing and resolving incidents, and supporting users with hardware and software installations. Candidates must have a minimum of 7 years' experience in desktop support, demonstrating skills in managing networking protocols, computer hardware, and installations. Exceptional documentation skills for support procedures are also required.

Qualifications

• Minimum 7 years of experience in desktop support and IT services.
• Proficiency in hardware and software installations.
• Experience in documenting technical support procedures.

Responsibilities

• Evaluate IT service desk tickets for business impact.
• Prioritize and resolve technical incidents.
• Provide technical support for desktop and peripheral installations.

Skills

Skilled in different types of computer hardware

Skilled in different types of software

Networking protocols and communications

Installing and imaging new computers

Configuring local and network printers

Migrating Data and user profiles

Documenting processes related to IT support

Job description

A dynamic IT services firm is seeking a Sr. Lead Desktop Support Specialist for an in-person position in Winston Salem, NC. The role involves technical evaluation of IT service desk tickets, prioritizing and resolving incidents, and supporting users with hardware and software installations. Candidates must have a minimum of 7 years' experience in desktop support, demonstrating skills in managing networking protocols, computer hardware, and installations. Exceptional documentation skills for support procedures are also required.