Senior Desktop Support Lead - Onsite in Winston-Salem

360 IT Professionals Inc.; Winston-Salem (NC); On-site; USD 70,000 - 90,000; Full time

Job summary

A dynamic IT services firm is seeking a Sr. Lead Desktop Support Specialist for an in-person position in Winston Salem, NC. The role involves technical evaluation of IT service desk tickets, prioritizing and resolving incidents, and supporting users with hardware and software installations. Candidates must have a minimum of 7 years' experience in desktop support, demonstrating skills in managing networking protocols, computer hardware, and installations. Exceptional documentation skills for support procedures are also required.

Qualifications

• Minimum 7 years of experience in desktop support and IT services.
• Proficiency in hardware and software installations.
• Experience in documenting technical support procedures.

Responsibilities

• Evaluate IT service desk tickets for business impact.
• Prioritize and resolve technical incidents.
• Provide technical support for desktop and peripheral installations.

Skills

Skilled in different types of computer hardware

Skilled in different types of software

Networking protocols and communications

Installing and imaging new computers

Configuring local and network printers

Migrating Data and user profiles

Documenting processes related to IT support

Job description

Sr. Lead Desktop Support Specialist in Winston Salem, NC (In person interview only)

• Contract

360 IT Professionals is a Software Development Company based in Fremont, California that offers complete technology services in Mobile development, Web development, Cloud computing and IT staffing. Merging Information Technology skills in all its services and operations, the company caters to its globally positioned clients by providing dynamic feasible IT solutions. 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.

Our services are vast and we produce software and web products. We specialize in Mobile development, i.e. iPhone and Android apps. We use Objective C and Swift programming languages to create native applications for iPhone, whereas we use Android Code to develop native applications for Android devices. To create applications that work on cross-platforms, we use a number of frameworks such as Titanium, PhoneGap and JQuery mobile.

Furthermore, we build web products and offer services such as web designing, layouts, responsive designing, graphic designing, web application development using frameworks based on model view controller architecture and content management system. Our services also extend to the domain of Cloud Computing, where we provide Salesforce CRM to effectively manage one’s business and ease out all the operations by giving an easy platform. Apart from this, we also provide IT Staffing services that can help your organization to a great extent as you can hire highly skilled personnel’s through us.

We make sure that we deliver performance driven products that are optimally developed as per your organization’s needs. Take a shot at us for your IT requirements and experience a radical change.

Customer Desktop Support candidate needed uses technical expertise and understanding of business needs to evaluate assigned IT incident and problem service desk tickets to appropriately prioritize and evaluate business impact


Skill (minimum 7 years of experience in each skill)
Skilled in different types of computer hardware, software, peripherals and components, networking protocols and communications.
Installing and imaging new computers and loading of appropriate software for customers.
Installing local and network printers and other peripherals and configuration of same.
Migrating Data and user profiles.
Documenting process and procedures related to technical field support activities.


Thanks and Regards,

510-254-3300 ext. 150

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