Desktop Support Specialist – Windows/macOS & Networking

Richmond University Medical Center; New York (NY); On-site; USD 60,000 - 68,000; Full time

Job summary

Richmond University Medical Center seeks a Desktop Analyst to deliver frontline IT support, manage desktop OS installations, and support network cabling operations. The role emphasizes responsive end-user service and collaboration with IT teams in a fast-paced environment.

You will handle desktop environments, software deployments, user accounts, and ongoing maintenance while adhering to security and policy guidelines. On-site work with occasional weekend shifts may apply.

Qualifications

• 1+ years of professional technician experience and desktop support.
• Familiarity with desktop operating systems (Windows, macOS) and software applications.
• Familiarity with hardware components and troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Bachelor’s degree in computer science or a related field preferred.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Responsibilities

• Provide technical support and troubleshooting for desktop hardware and software issues.
• Install, configure, and maintain desktop operating systems and applications.
• Set up and maintain user accounts and permissions.
• Respond to user inquiries and provide timely resolutions to technical issues.
• Collaborate with other IT teams to resolve complex technical problems.
• Conduct regular maintenance and updates to ensure optimal performance of desktop systems.
• Assist with procurement and inventory management of desktop equipment and software.
• Diagnose and troubleshoot hardware and software issues on desktop systems.
• Install, configure, and upgrade operating systems and software applications.
• Provide training and guidance to users on proper use of desktop systems.
• Assist in the implementation of IT projects and initiatives.
• Stay up to date with latest technology trends and advancements.
• Ensure compliance with company policies and procedures related to desktop systems.
• Continuously improve desktop support processes and procedures.
• Test and troubleshoot issues with network communication.

Skills

Desktop support

Troubleshooting

Windows

macOS

Customer service

Communication

Analytical skills

Education

Bachelor’s degree in computer science or related field

CompTIA A+

Microsoft Certified Desktop Support Technician

Tools

Industry cabling tools

Job description

Richmond University Medical Center seeks a Desktop Analyst to deliver frontline IT support, manage desktop OS installations, and support network cabling operations. The role emphasizes responsive end-user service and collaboration with IT teams in a fast-paced environment.

You will handle desktop environments, software deployments, user accounts, and ongoing maintenance while adhering to security and policy guidelines. On-site work with occasional weekend shifts may apply.