Healthcare Desktop Support Lead | IT & 24/7 Ops

Rumcsi

New York, Northern (NY, KY)

Hybrid

USD 85,000 - 95,000

Full time

14 days+

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Job summary

Richmond University Medical Center in Staten Island, NY, seeks a Desktop Support Supervisor to oversee day-to-day desktop support, imaging, patching, and onsite/offsite tech coverage across all hospital sites.

The role requires a Bachelor's in IT/CS and 5+ years in desktop support with at least 2 in supervision; strong Windows, Microsoft 365, SLA adherence, and leadership. Travel between affiliated sites and on-call rotation may be required. Salary range $85,000-$95,000.

Qualifications

Bachelor's degree in IT or related field or equivalent experience.
5+ years desktop support with at least 2 years in a supervisory or lead role.
Strong experience with Windows OS, Microsoft 365/O365, and enterprise endpoint environments.
Proven experience managing ticketing systems and SLA-driven support models.
Excellent troubleshooting, analytical, and problem-solving skills.

Responsibilities

Oversee day-to-day desktop support operations across hospital locations.
Manage on-site and remote support for desktops, laptops, printers, and clinical workstations.
Coordinate 24/7 support coverage including on-call rotation and weekend support.
Supervise, mentor, and evaluate Desktop Support Technicians and senior staff.
Develop and enforce desktop support procedures and documentation.