Desktop Support Engineer - Fast-Paced IT Helpdesk

LE001 Richmond Medical Center; United States; On-site; USD 60,000 - 68,000; Full time

Job summary

Richmond University Medical Center seeks a Desktop Support Engineer to provide frontline technical help, install and maintain desktop OS and applications, manage user accounts, and collaborate with IT teams. The role requires strong problem-solving, 1+ years experience, and a willingness to work every other weekend in a fast-paced environment.

The position offers opportunities to contribute to IT projects, stay current with technology trends, and ensure compliance with internal policies while

Qualifications

• 1+ years of professional technician experience and desktop support.
• Familiarity with industry tools and equipment used for cabling and desktop support.
• Valid driver’s license with a clean driving record.
• Ability to work at tall heights and lift 50+ pounds.
• Strong knowledge of desktop operating systems (Windows, macOS) and software applications.
• Familiarity with hardware components and troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Bachelor’s degree in computer science or a related field preferred.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Responsibilities

• Provide technical support and troubleshooting for desktop hardware and software issues.
• Install, configure, and maintain desktop operating systems and applications.
• Set up and maintain user accounts and permissions.
• Respond to user inquiries and provide timely resolutions to technical issues.
• Collaborate with other IT teams to resolve complex technical problems.
• Conduct regular maintenance and updates to ensure optimal performance of desktop systems.
• Assist with the procurement and inventory management of desktop equipment and software.
• Document and maintain accurate records of support activities and resolutions.
• Diagnoses and troubleshoot hardware and software issues on desktop systems.
• Install, configure, and upgrade operating systems and software applications.
• Collaborate with users to identify and resolve technical problems.
• Provide training and guidance to users on the proper use of desktop systems.
• Assist in the implementation of IT projects and initiatives.
• Stay up to date with the latest technology trends and advancements.
• Ensure compliance with company policies and procedures related to desktop systems.
• Continuously improve desktop support processes and procedures.

Skills

Desktop support

Windows OS

macOS

Troubleshooting

Communication

Teamwork

Education

Bachelor’s degree in Computer Science or related field

Tools

CompTIA A+

Microsoft MCDST

Job description

Richmond University Medical Center seeks a Desktop Support Engineer to provide frontline technical help, install and maintain desktop OS and applications, manage user accounts, and collaborate with IT teams. The role requires strong problem-solving, 1+ years experience, and a willingness to work every other weekend in a fast-paced environment.

The position offers opportunities to contribute to IT projects, stay current with technology trends, and ensure compliance with internal policies while