Desktop Analyst (Non-Exempt)

Richmond University Medical Center; New York (NY); On-site; USD 60,000 - 68,000; Full time

Job summary

Richmond University Medical Center seeks a Desktop Analyst to deliver frontline IT support, manage desktop OS installations, and support network cabling operations. The role emphasizes responsive end-user service and collaboration with IT teams in a fast-paced environment.

You will handle desktop environments, software deployments, user accounts, and ongoing maintenance while adhering to security and policy guidelines. On-site work with occasional weekend shifts may apply.

Qualifications

• 1+ years of professional technician experience and desktop support.
• Familiarity with desktop operating systems (Windows, macOS) and software applications.
• Familiarity with hardware components and troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Bachelor’s degree in computer science or a related field preferred.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Responsibilities

• Provide technical support and troubleshooting for desktop hardware and software issues.
• Install, configure, and maintain desktop operating systems and applications.
• Set up and maintain user accounts and permissions.
• Respond to user inquiries and provide timely resolutions to technical issues.
• Collaborate with other IT teams to resolve complex technical problems.
• Conduct regular maintenance and updates to ensure optimal performance of desktop systems.
• Assist with procurement and inventory management of desktop equipment and software.
• Diagnose and troubleshoot hardware and software issues on desktop systems.
• Install, configure, and upgrade operating systems and software applications.
• Provide training and guidance to users on proper use of desktop systems.
• Assist in the implementation of IT projects and initiatives.
• Stay up to date with latest technology trends and advancements.
• Ensure compliance with company policies and procedures related to desktop systems.
• Continuously improve desktop support processes and procedures.
• Test and troubleshoot issues with network communication.

Skills

Desktop support

Troubleshooting

Windows

macOS

Customer service

Communication

Analytical skills

Education

Bachelor’s degree in computer science or related field

CompTIA A+

Microsoft Certified Desktop Support Technician

Tools

Industry cabling tools

Job description

It's fun to work in a company where people truly BELIEVE in what they're doing!We're committed to bringing passion and customer focus to the business.Day Shift - 7.5 Hours (United States of America)Job Description: DesktopWe are seeking a highly skilled and motivated Desktop Analyst to join our dynamic team. This role is ideal for individuals with a strong technical background and a passion for delivering exceptional customer service. As a key member of our IT team, you will be responsible for providing desktop support, managing network cabling systems, and ensuring smooth operations across various technical infrastructures.Desktop Job Responsibilities:Desktop Support:Provide technical support and troubleshooting for desktop hardware and software issues.Install, configure, and maintain desktop operating systems and applications.Set up and maintain user accounts and permissions.Respond to user inquiries and provide timely resolutions to technical issues.Collaborate with other IT teams to resolve complex technical problems.Conduct regular maintenance and updates to ensure optimal performance of desktop systems.Assist with the procurement and inventory management of desktop equipment and software.Document and maintain accurate records of support activities and resolutions.Key Responsibilities for Desktop Support Engineer:Diagnoses and troubleshoot hardware and software issues on desktop systems.Install, configure, and upgrade operating systems and software applications.Collaborate with users to identify and resolve technical problems.Provide training and guidance to users on the proper use of desktop systems.Assist in the implementation of IT projects and initiatives.Stay up to date with the latest technology trends and advancements.Ensure compliance with company policies and procedures related to desktop systems.Continuously improve desktop support processes and procedures.Cable Responsibilities:Install, maintain, and repair cable TV and internet systems.Test and troubleshoot issues with network communication.Qualifications and Skills:1+ years of professional technician experience and desktop support.Familiarity with industry tools and equipment used for cabling and desktop support.Valid driver's license with a clean driving record.Ability to work at tall heights and lift 50+ pounds.Strong knowledge of desktop operating systems (Windows, macOS) and software applications.Familiarity with hardware components and troubleshooting techniques.Excellent problem-solving and analytical skills.Strong communication and interpersonal abilities.Ability to work independently and as part of a team.Bachelor’s degree in computer science or a related field preferred.Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.Job Environment: This role requires flexibility, strong attention to detail, and the ability to troubleshoot technical issues efficiently. The Desktop Support Engineer will work in a fast-paced environment, collaborating closely with other IT teams and providing direct support to end-users.Please note that this position requires working every other weekend.Salary Range: $60,000 - $68,000We are looking for a motivated and technically proficient individual to support the successful operation of our organization’s desktop and network systems. If you’re passionate about technology, customer service, and problem-solving, we encourage you to apply!Employment Non-Discrimination: Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status.If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!