Desktop Analyst

LE001 Richmond Medical Center; United States; On-site; USD 60,000 - 68,000; Full time

Job summary

Richmond University Medical Center seeks a Desktop Support Engineer to provide frontline technical help, install and maintain desktop OS and applications, manage user accounts, and collaborate with IT teams. The role requires strong problem-solving, 1+ years experience, and a willingness to work every other weekend in a fast-paced environment.

The position offers opportunities to contribute to IT projects, stay current with technology trends, and ensure compliance with internal policies while

Qualifications

• 1+ years of professional technician experience and desktop support.
• Familiarity with industry tools and equipment used for cabling and desktop support.
• Valid driver’s license with a clean driving record.
• Ability to work at tall heights and lift 50+ pounds.
• Strong knowledge of desktop operating systems (Windows, macOS) and software applications.
• Familiarity with hardware components and troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Bachelor’s degree in computer science or a related field preferred.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Responsibilities

• Provide technical support and troubleshooting for desktop hardware and software issues.
• Install, configure, and maintain desktop operating systems and applications.
• Set up and maintain user accounts and permissions.
• Respond to user inquiries and provide timely resolutions to technical issues.
• Collaborate with other IT teams to resolve complex technical problems.
• Conduct regular maintenance and updates to ensure optimal performance of desktop systems.
• Assist with the procurement and inventory management of desktop equipment and software.
• Document and maintain accurate records of support activities and resolutions.
• Diagnoses and troubleshoot hardware and software issues on desktop systems.
• Install, configure, and upgrade operating systems and software applications.
• Collaborate with users to identify and resolve technical problems.
• Provide training and guidance to users on the proper use of desktop systems.
• Assist in the implementation of IT projects and initiatives.
• Stay up to date with the latest technology trends and advancements.
• Ensure compliance with company policies and procedures related to desktop systems.
• Continuously improve desktop support processes and procedures.

Skills

Desktop support

Windows OS

macOS

Troubleshooting

Communication

Teamwork

Education

Bachelor’s degree in Computer Science or related field

Tools

CompTIA A+

Microsoft MCDST

Job description

Job Description: Desktop

It's fun to work in a company where people truly BELIEVE in what they're doing! We're committed to bringing passion and customer focus to the business.

Day Shift - 7.5 Hours (United States of America)

Desktop We are seeking a highly skilled and motivated Desktop Analyst to join our dynamic team. This role is ideal for individuals with a strong technical background and a passion for delivering exceptional customer service.

Desktop Job Responsibilities

• Provide technical support and troubleshooting for desktop hardware and software issues.
• Install, configure, and maintain desktop operating systems and applications.
• Set up and maintain user accounts and permissions.
• Respond to user inquiries and provide timely resolutions to technical issues.
• Collaborate with other IT teams to resolve complex technical problems.
• Conduct regular maintenance and updates to ensure optimal performance of desktop systems.
• Assist with the procurement and inventory management of desktop equipment and software.
• Document and maintain accurate records of support activities and resolutions.

Key Responsibilities for Desktop Support Engineer

• Diagnoses and troubleshoot hardware and software issues on desktop systems.
• Install, configure, and upgrade operating systems and software applications.
• Collaborate with users to identify and resolve technical problems.
• Provide training and guidance to users on the proper use of desktop systems.
• Assist in the implementation of IT projects and initiatives.
• Stay up to date with the latest technology trends and advancements.
• Ensure compliance with company policies and procedures related to desktop systems.
• Continuously improve desktop support processes and procedures.

Cable Responsibilities

• Install, maintain, and repair cable TV and internet systems.
• Test and troubleshoot issues with network communication.

Qualifications and Skills

• 1+ years of professional technician experience and desktop support.
• Familiarity with industry tools and equipment used for cabling and desktop support.
• Valid driver’s license with a clean driving record.
• Ability to work at tall heights and lift 50+ pounds.
• Strong knowledge of desktop operating systems (Windows, macOS) and software applications.
• Familiarity with hardware components and troubleshooting techniques.
• Excellent problem-solving and analytical skills.
• Strong communication and interpersonal abilities.
• Ability to work independently and as part of a team.
• Bachelor’s degree in computer science or a related field preferred.
• Relevant certifications (e.g., CompTIA A+, Microsoft Certified Desktop Support Technician) are a plus.

Job Environment

This role requires flexibility, strong attention to detail, and the ability to troubleshoot technical issues efficiently. The Desktop Support Engineer will work in a fast-paced environment, collaborating closely with other IT teams and providing direct support to end-users. Please note that this position requires working every other weekend.

Salary Range

$60,000 - $68,000

Employment Non-Discrimination

Richmond University Medical Center is committed to equality of opportunity in all aspects of employment and provides full and equal employment opportunities to all employees and potential employees without regard to race, color, national origin, religion, gender identity, sex, sexual orientation, pregnancy, childbirth and related medical conditions and needs including lactation accommodations, physical or mental disability, age, immigration or citizenship status, veteran or active military status, genetic information, or any other legally protected status.

Our Mission

We the staff of Human Resources are proud to share a long-standing tradition of excellence at Richmond University Medical Center. We uphold the mission by providing premier quality patient care through a full spectrum of emergent, acute, primary, behavioral health and educational services, and value the pride and integrity that motivate us to always be more, and always be better. We are committed to our mission and values because WE CARE! We are Welcoming, Energized, Compassionate, Advocates, Respectful and Excellent in our interaction with our patients, families, visitors and co-workers. WE CARE W We are welcoming and gracious toward each other, and toward all who come to receive our services. E Personnel are energized for quality, creativity, commitment and teamwork. C Compassion is the way we share deep concern and care toward each person. A Advocacy is our activity that promotes the rights and responsibilities of patients, families, and staff, in the hospital setting and in the community. R We show respect by recognizing the basic dignity of every person in all our interactions and in the formulation of policies and procedures. E Excellence is our way of demonstrating that we can always be more and always be better.

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!