Dynamic Desktop & Network Support Specialist

Richmond University Medical Center; New York (NY); On-site; USD 60,000 - 68,000; Full time

Job summary

Richmond University Medical Center in New York seeks a Desktop Support Engineer to provide hands-on desktop support, troubleshoot hardware and software issues, and maintain desktop OS configurations. You will set up user accounts, manage permissions, and work with IT teams to keep systems running smoothly.

Applicants should have 1+ years of desktop support experience, familiarity with Windows and macOS, and relevant certifications.

Qualifications

• 1+ years of professional technician experience and desktop support.
• Familiarity with cabling and desktop support tools.
• Strong knowledge of Windows and macOS operating systems and software applications.

Responsibilities

• Provide desktop support and troubleshooting for hardware and software issues.
• Install, configure, and maintain desktop operating systems and applications.
• Set up and maintain user accounts and permissions.
• Respond to user inquiries and provide timely resolutions to technical issues.
• Collaborate with IT teams to resolve complex technical problems.

Skills

Desktop support

Troubleshooting

Customer service

Communication

Teamwork

Hardware troubleshooting

Analytical skills

Education

Bachelor's degree in computer science or related field

Tools

CompTIA A+

Microsoft Certified Desktop Support Technician

Job description

Richmond University Medical Center in New York seeks a Desktop Support Engineer to provide hands-on desktop support, troubleshoot hardware and software issues, and maintain desktop OS configurations. You will set up user accounts, manage permissions, and work with IT teams to keep systems running smoothly.

Applicants should have 1+ years of desktop support experience, familiarity with Windows and macOS, and relevant certifications.