Desktop Support Specialist - Windows & macOS, Fast IT Help

Crush Software Solutions LLC; Salt Lake City (UT); Hybrid; USD 50,000 - 70,000; Full time

Job summary

Crush Software Solutions LLC is seeking a Desktop Support Analyst in Salt Lake City, Utah to provide technical support for end users. You will be responsible for troubleshooting and resolving hardware, software, and network issues while ensuring a high level of customer service.

The ideal candidate should have at least 2 years of desktop support experience, strong knowledge of Windows and macOS, and excellent communication skills. The position may require occasional after-hours support.

Qualifications

• 2+ years of experience in desktop support, IT support, or service desk roles.
• Strong working knowledge of Windows 10/11 and macOS.
• Experience troubleshooting hardware, peripherals, and remote access issues.

Responsibilities

• Provide Tier 2 desktop and end-user support for Crush Software.
• Troubleshoot hardware, operating system, application, and peripheral issues.
• Escalate complex issues to network, systems, or security teams when required.

Skills

Windows 10/11

macOS

Microsoft 365

Customer service

Communication skills

Tools

Intune

JAMF

SCCM

Job description

Crush Software Solutions LLC is seeking a Desktop Support Analyst in Salt Lake City, Utah to provide technical support for end users. You will be responsible for troubleshooting and resolving hardware, software, and network issues while ensuring a high level of customer service.

The ideal candidate should have at least 2 years of desktop support experience, strong knowledge of Windows and macOS, and excellent communication skills. The position may require occasional after-hours support.