IT Helpdesk Specialist - Windows & Mac, 365 & SAP

Jobtailor; Salt Lake City (UT); On-site; USD 45,000 - 60,000; Full time

Job summary

Jobtailor is seeking a capable Level 1 IT Helpdesk professional in Salt Lake City to provide phone, remote, and on-site support across Windows, Mac, printers, and mobile devices.

You will manage incidents from first contact to resolution, assist onboarding/offboarding, and coordinate with global IT teams and vendors as needed. A 2–5 year background in helpdesk and an IT-related degree are preferred.

Qualifications

• 2–5 years of experience in Helpdesk, Service Desk, or a similar IT support role.
• Associate degree or higher in Information Technology, Computer Science, or a related field preferred; relevant hands-on experience may be considered in lieu of a degree.
• Strong hands-on knowledge of Mac and Windows PCs, laptops, hardware, software, peripherals, and desktop troubleshooting.
• Basic understanding of networking and IT infrastructure concepts (LAN/Wi‑Fi, VPN, TCP/IP, DNS, DHCP).
• Familiarity with Microsoft 365, OneDrive, and common enterprise tools.
• Strong troubleshooting, analytical, and problem-solving skills.
• Ability to prioritize and manage multiple incidents in a fast-paced environment.

Responsibilities

• Provide Level 1 IT support via phone, remote tools, ticketing system, and onsite.
• Own and close support requests from initial contact to resolution.
• Diagnose and resolve issues across Windows, Mac, hardware, printers, and mobile devices.
• Initial troubleshooting for Wi‑Fi, LAN, VPN, and connectivity issues.
• Assist with onboarding and offboarding of employees.

Skills

Customer-Service

Proactive Mindset

Analytical Skills

Problem-Solving

Education

Associate degree / higher in IT

Tools

SAP

Salesforce

ServiceMax

Enovia

IT ticketing systems

Job description

Jobtailor is seeking a capable Level 1 IT Helpdesk professional in Salt Lake City to provide phone, remote, and on-site support across Windows, Mac, printers, and mobile devices.

You will manage incidents from first contact to resolution, assist onboarding/offboarding, and coordinate with global IT teams and vendors as needed. A 2–5 year background in helpdesk and an IT-related degree are preferred.