SaaS Cloud Tech Support Analyst

Crush Software Solutions LLC; Salt Lake City (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

Crush Software Solutions LLC in Salt Lake City, Utah, seeks a Tech Support Analyst to provide on-site, high-quality support for Crush’s cloud platform. You will diagnose issues, assist with access and configurations across yard management, analytics, and marketplace tools, and ensure customer satisfaction.

You’ll document incidents, collaborate with engineering, and contribute to knowledge base articles while helping onboard new users and train customers on best practices.

Qualifications

• Strong technical support and troubleshooting skills for cloud-based software and web applications.
• Customer support focus with professional inquiries handling.
• Analytical skills to interpret logs and diagnose root causes.
• Clear written and verbal communication to explain technical concepts.
• Experience with ticketing/help desk systems (Zendesk, Jira Service Management, ServiceNow) is beneficial.
• Ability to prioritize multiple cases and collaborate across teams.
• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Responsibilities

• Diagnose and resolve software and connectivity issues across the cloud platform.
• Document incidents and escalate complex problems to engineering or product teams.
• Communicate with customers via phone, email, and ticketing systems; track case progress and follow up.
• Contribute to knowledge base articles and support onboarding and training.
• Provide feedback to improve product usability and performance.

Skills

Technical Support

Troubleshooting

Customer oriented

Analytical skills

Communication skills

Ticketing systems

Education

Associate or Bachelor's degree in IT/CS

Tools

Zendesk

Jira Service Management

ServiceNow

Job description

Crush Software Solutions LLC in Salt Lake City, Utah, seeks a Tech Support Analyst to provide on-site, high-quality support for Crush’s cloud platform. You will diagnose issues, assist with access and configurations across yard management, analytics, and marketplace tools, and ensure customer satisfaction.

You’ll document incidents, collaborate with engineering, and contribute to knowledge base articles while helping onboard new users and train customers on best practices.