Tech Support Analyst

Crush Software Solutions LLC; Salt Lake City (UT); On-site; USD 42,000 - 65,000; Full time

Job summary

Crush Software Solutions LLC in Salt Lake City, Utah, seeks a Tech Support Analyst to provide on-site, high-quality support for Crush’s cloud platform. You will diagnose issues, assist with access and configurations across yard management, analytics, and marketplace tools, and ensure customer satisfaction.

You’ll document incidents, collaborate with engineering, and contribute to knowledge base articles while helping onboard new users and train customers on best practices.

Qualifications

• Strong technical support and troubleshooting skills for cloud-based software and web applications.
• Customer support focus with professional inquiries handling.
• Analytical skills to interpret logs and diagnose root causes.
• Clear written and verbal communication to explain technical concepts.
• Experience with ticketing/help desk systems (Zendesk, Jira Service Management, ServiceNow) is beneficial.
• Ability to prioritize multiple cases and collaborate across teams.
• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.

Responsibilities

• Diagnose and resolve software and connectivity issues across the cloud platform.
• Document incidents and escalate complex problems to engineering or product teams.
• Communicate with customers via phone, email, and ticketing systems; track case progress and follow up.
• Contribute to knowledge base articles and support onboarding and training.
• Provide feedback to improve product usability and performance.

Skills

Technical Support

Troubleshooting

Customer oriented

Analytical skills

Communication skills

Ticketing systems

Education

Associate or Bachelor's degree in IT/CS

Tools

Zendesk

Jira Service Management

ServiceNow

Job description

Company Description

Crush Software Solutions LLC is transforming how the auto recycling industry sources, buys, and manages vehicles through a cloud-based platform built by operators for operators. The company connects more than 200 self-service and full-service yards across North America, helping recyclers purchase more effectively, scale operations, and unlock new revenue streams. Its product suite includes yard management and point-of-sale tools, intelligent car-buying with integrated valuation and bidding, data analytics and decision support, and a digital marketplace linking sellers, buyers, and recyclers. Crush is actively expanding into underserved U.S. and Canadian markets with partnerships that streamline logistics, titles, and auctions, positioning the platform as a key driver of automotive sustainability. The company is headquartered in Salt Lake City, Utah, with operations across the United States and Canada.

Role Description

The Tech Support Analyst is a full-time, on-site role based in Salt Lake City, UT. This role provides technical and customer support for Crush’s cloud platform, assisting users with system access, configuration, and usage across yard management, car-buying, analytics, and marketplace tools. Day-to-day responsibilities include diagnosing and resolving software and connectivity issues, documenting incidents, and escalating complex problems to engineering or product teams as needed. The Tech Support Analyst will communicate with customers via phone, email, and ticketing systems, track case progress, and follow up to ensure resolution and satisfaction. The role also contributes to knowledge base articles, supports user onboarding and training, and offers feedback to improve product usability and performance.

Qualifications

• Strong Technical Support and Troubleshooting skills for cloud-based software and web applications.
• Customer Support and Customer Satisfaction focus, with the ability to handle inquiries professionally and efficiently.
• Analytical Skills to interpret logs, identify patterns, and diagnose root causes of technical issues.
• Clear written and verbal communication skills for explaining technical concepts to non-technical users.
• Experience with ticketing or help desk systems (e.g., Zendesk, Jira Service Management, ServiceNow) is beneficial.
• Ability to prioritize multiple cases, work collaboratively with cross-functional teams, and maintain attention to detail.
• Associate or bachelor’s degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
• Experience in automotive, recycling, or logistics industries is a plus but not required.