On-Site IT Support Specialist - Windows, Mac & Linux

Motorola Solutions; Salt Lake City (UT); On-site; USD 40,000 - 46,000; Full time

Benefits offered by this job

Medical, Dental, Vision benefits

401K with Company Match

10 Paid Holidays

Generous Paid Time Off

Employee Stock Purchase Plan

Paid Parental & Family Leave

Job summary

Silvus Technologies, a Motorola Solutions subsidiary, seeks an IT Support Specialist to provide end-user tech support, troubleshoot hardware and software, and maintain the IT infrastructure at the Salt Lake City facility. This on-site role reports to the Senior IT Support Lead and covers Windows, Linux, and macOS endpoints.

Requirements include a High School Diploma or GED, 3+ years in IT support, proficiency with Google Workspace and Microsoft 365, knowledge of Active Directory, Entra, and

Qualifications

• High School Diploma or GED.
• 3+ years of experience in installing, troubleshooting, and/or maintaining software and hardware installations, upgrades, and related procedures.
• Proficient PC skills in a Windows and IOS environment.
• Experience with Layer 1 Networking and Cabling.
• Experience installing/uninstalling and licensing/de-licensing enterprise software.
• Highly proficient in Google Suite and Microsoft 365 (Excel, Word, PowerPoint).
• Possess a working knowledge of Microsoft Active Directory, Microsoft Entra, and Microsoft Intune.
• Strong communications and interpersonal skills with a positive, professional, and enthusiastic attitude.
• Demonstrated ability to operate as a team member, supporting company and departmental decisions, policies, and procedures.

Responsibilities

• Provide technical support to end users, including troubleshooting/researching hardware and software issues on desktop or laptop systems.
• Respond to Help Desk IT support tickets in a timely manner.
• Install, configure, and maintain hardware and software.
• Develop and maintain documentation related to the company's IT infrastructure and support processes.
• Maintain an up-to-date inventory of all hardware and software assets.
• Manage on-boarding and off-boarding functions, including account creation/disabling, communication, and hardware deployment/recovery in concert with HR and Facilities.
• System configuration and deployment for all Windows, Linux, and macOS endpoints and peripherals.
• Perform other related duties of which the above are representative.

Skills

Communication skills

Teamwork

Education

Bachelor’s degree in IT/CS

Tools

Google Suite

Microsoft 365

Active Directory

Microsoft Entra

Microsoft Intune

Job description

Silvus Technologies, a Motorola Solutions subsidiary, seeks an IT Support Specialist to provide end-user tech support, troubleshoot hardware and software, and maintain the IT infrastructure at the Salt Lake City facility. This on-site role reports to the Senior IT Support Lead and covers Windows, Linux, and macOS endpoints.

Requirements include a High School Diploma or GED, 3+ years in IT support, proficiency with Google Workspace and Microsoft 365, knowledge of Active Directory, Entra, and