In-Office IT Desktop Support Technician - Fast Helpdesk

REH Company

Salt Lake City (UT)

On-site

USD 42,000 - 65,000

Full time

14 days+

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Job summary

REH Company is seeking an IT Desktop Support Technician to provide fast and useful technical assistance for internal employees in Salt Lake City. You will answer queries on basic technical issues and offer advice to solve them.

An excellent Desktop Support Technician must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution. This is an in-office, full-time role with on-call and occasional travel.

Qualifications

2+ years of professional IT/Help desk experience.
Experience with Active Directory for onboarding accounts.
Experience installing, supporting, and troubleshooting business-critical client-server applications on Windows desktop systems.
Knowledge of setting up VPN, RDP and other remote technologies for desktops.
Strong customer service skills, sense of urgency, and a proactive attitude.

Responsibilities

Maintain and troubleshoot physical computers, virtual computers, network, and printer issues.
Answer help desk phone calls and emails, and provide excellent customer service.
Installing and configuring software.
Imaging and installing computers.
Virus and malware remediation.
Document procedures and keep current documents updated.
Providing support across all channels, including phone, email, chat, and in-person.
Providing on-call support, weekend rotations, and holiday coverage based on business needs.
Some travel required from time to time.