Desktop Support Specialist – IT Help Desk

SquareTrade; California; On-site; USD 45,000 - 52,000; Full time

Benefits offered by this job

Medical/Dental/Vision

401(k) match

Wellbeing stipend

Connectivity stipend

Mental health resources

Leave policies

Time off + holidays

Tuition reimbursement

Employee discounts

Job summary

SquareTrade, headquartered in San Francisco, is seeking a technical support specialist to provide primary help-desk responses and on-site device support for employees. You will deploy hardware/software, troubleshoot issues, and manage user accounts in Active Directory, with an on-call rotation every eight weeks.

Ideal candidates have 3+ years in technical support, an associate degree or cert, and experience with MacOS and Apple devices.

Qualifications

• 3+ years of experience in a technical support role.
• Working knowledge of Microsoft Active Directory.
• Experience with MacOS and Apple devices.
• Associate degree, technical certification, or equivalent work experience.

Responsibilities

• Provide primary response for user requests to the Help Desk.
• Follow procedures and guidelines (including documentation) for the Help Desk operations.
• Monitor and inform users on status of their support issues.
• Perform Setup and deployment of end-user hardware and software.
• Investigate and research solutions for hardware and software problems that arise.
• Provide on-site support to employees related to their devices or applicable technology.
• Troubleshoot PC hardware and software issues, configurations, and/or peripheral equipment.
• Add/change users and/or permissions and rights in Active Directory.
• Manage mobile device management systems and enrollment of devices.
• Participate in an On-Call rotation with the Helpdesk Emergency Line for 1 week every 8 weeks.

Skills

Technical support

Active Directory

MacOS

Apple devices

Education

Associate degree / technical certification

Job description

SquareTrade, headquartered in San Francisco, is seeking a technical support specialist to provide primary help-desk responses and on-site device support for employees. You will deploy hardware/software, troubleshoot issues, and manage user accounts in Active Directory, with an on-call rotation every eight weeks.

Ideal candidates have 3+ years in technical support, an associate degree or cert, and experience with MacOS and Apple devices.