Deskside Technician II

Smartsearchonline; San Francisco (CA); On-site; USD 50,000 - 58,000; Full time

Job summary

Smartsearchonline is seeking a Deskside Technician II in San Francisco, CA. The role focuses on diagnosing and repairing hardware on end-user devices, managing ServiceNow tickets, and coordinating with OEMs for warranty work.

This full-time onsite position includes inventory management and end-user support across local sites. The candidate should have strong troubleshooting skills, experience with Windows and MacOS, and the ability to work independently or in a team.

Qualifications

• 3+ years of minimum experience in desktop support
• Experience supporting Windows and MacOS environments and applications
• Experience imaging and deploying IT equipment and managing lifecycle

Responsibilities

• Troubleshoot and repair hardware issues on end-user devices
• Perform break/fix and preventive maintenance according to KBs
• Manage ServiceNow tickets and queue, escalate where needed
• Maintain hardware asset inventory and loaner/spare parts pools
• Coordinate with OEMs for warranty repairs and onsite support

Skills

Desktop Support

Windows

MacOS

Active Directory

Imaging PCs

ServiceNow

Tools

ServiceNow

Job description

Deskside Technician II - San Francisco,CA

Job ID#: 65034

Job Category: Deskside Technician II

Position Type: Full Time

Duration: Full time

Shift: 1

Remaining Positions: 1

Posted:9/29/2026

Duties and Responsibilities

• Troubleshooting and repairing hardware issues;
• Urgent break/fix replacements (e.g., hardware failure troubleshooting and replacement) in accordance with Knowledge Base Articles and work instructions;
• Preventative maintenance (e.g., lifecycle);
• Troubleshooting HW issues on end user devices;
• Proper utilization of ServiceNow;
• ServiceNow queue management and Ticket follow-up;
• Escalating Tickets that cannot be resolved to the appropriate desktop support or 3rd party;
• Critical project support that involves hardware and/or high-touch user experience;
• Perform comprehensive site hardware asset inventory;
• Maintain consumable device inventory count;
• Conduct spare part and loaner pool management;
• Support IMACR/D requests;
• Engage OEM for warranty repairs and follow up on status;
• Escort OEM technicians onsite when needed.
• Assist client with physical support for incidents related to network, datacenter, and other activities as requested.
• Work on child ticket as assigned by Level 2/3 client-provided technical staff.

What you need to succeed

• Knowledge of multiple manufacturers and operating systems.
• Excellent troubleshooting capability.
• Ability to work in a team environment as well as independently.
• Ability to communicate technical information -technical audiences.
• Excellent verbal and written communication skills.
• Ability to complete assignments with no supervision.
• Ability to search internally/externally for support information.
• Customer-oriented attitude.
• Ability to travel locally and in-state to support other sites, if applicable.
• Valid driver's license and proof of auto insurance, if travel is required.
• Attendance and schedule adherence are requirements of this position.
• This position includes continuous walking, bending and lifting equipment sometimes up to 50 pounds and engaging in labor related duties of connecting computer equipment.
• Knows and applies fundamental concepts, practices and procedures of particular field of specialization.

Required Skills

• 3 years of min. experience as Desktop Support Specialist.
• Corporate desk side support with strong emphasis supporting Windows and MacOS and corresponding applications;
• Troubleshooting and replacing hardware on PCs and Mac laptops and desktops;
• Active Directory
• Deploying IT equipment (Windows, Mac);
• Imaging and staging PCs;
• Managing the equipment inventory and lifecycle;
• Migrating End User data;
• Moving in scope IT equipment;
• Collecting and coordinating disposal of in scope IT equipment;
• Facilitating third-party vendor on-site presence for Onsite Lifecycle Management
• #LI-AH1
• #LI-ONSITE

Pay Range: $ 36.00 - $ 42.00