Mid-Level Desktop Support Technician | VIP & On-Site

A Square Group; Bethesda (MD); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Healthcare Benefits

Life Insurance

Disability Insurance

Paid Time Off

401k Matching

Employee Referral Bonus

Education Assistance

Learning & Development resources

EOE, including Disability/Veterans

Job summary

A Square Group is seeking a Desktop Support Technician to join our Bethesda area team. You will support a diverse user base across macOS, Windows, and iOS, manage devices, and ensure secure configurations within an Active Directory environment.

VIP access and executive support are part of the role. The position requires strong customer service, excellent communication, and 5+ years of IT support experience.

Qualifications

• Bachelor's degree in IT or related field or an Associate degree with 2 IT certifications.
• 5+ years of relevant, professional experience.
• Expert with macOS and Windows OS in an Active Directory enterprise environment.
• Professional experience supporting Microsoft 365.
• Strong customer service and communication skills.
• VIP support experience.

Responsibilities

• Receive and track tickets via IT ticket system; communicate with customers; close tickets.
• Configure, install, and support desktops, laptops, mobile devices, printers, and peripherals.
• Configure devices for secure operation (security software, updates).
• Triage hardware, software, AV, network, and security issues; escalate as needed.
• Create, review, and update knowledge base articles.
• Other related duties as assigned.

Skills

VIP support

Customer service

Communication

Education

Bachelor's degree in IT

Associate degree in IT

Tools

macOS

Windows OS

iOS

Active Directory

ServiceNow

Microsoft 365

JAMF

Intune

Absolute

SCCM/Microsoft Configuration Manager

Ivanti

Bomgar

BigFix

Linux

Job description

A Square Group is seeking a Desktop Support Technician to join our Bethesda area team. You will support a diverse user base across macOS, Windows, and iOS, manage devices, and ensure secure configurations within an Active Directory environment.

VIP access and executive support are part of the role. The position requires strong customer service, excellent communication, and 5+ years of IT support experience.