Desktop Support Technician

Green Key Resources LLC; San Francisco (CA); Presencial; USD 65.000 - 85.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Discretionary bonus

Comprehensive benefits package

Descripción de la vacante

Green Key Resources LLC in San Francisco is seeking a Desktop Support Technician to join our IT Support team. The role delivers hands-on technical support for local staff and remote offices, ensuring a seamless technology experience across the firm.

The position is primarily on-site with occasional remote work for after-hours support or during business needs. You will handle end-user devices, AV systems, and conference room tech, while collaborating with IT leadership on projects and

Formación

• 1-4 years desktop support, service desk, or technical support experience.
• Strong experience supporting Windows 11 environments.
• Working knowledge of Microsoft 365, including Teams, OneDrive, and SharePoint.
• Experience supporting Zoom, including meetings, webinars, and conference room technology.

Responsabilidades

• Provide white-glove end-user support to executives, assistants, and staff.
• Create and manage user accounts; configure, image, deploy, and support laptops and desktops.
• Ensure audio/visual systems and meeting tech are fully operational for meetings and events.
• Assist with office moves, tech deployments, and system upgrades; document procedures.

Conocimientos

Windows 11

Microsoft 365

Zoom

Troubleshooting

Customer service

Documentation

Communication

Independent work

Herramientas

Zoom

Microsoft 365

Descripción del empleo

We are seeking a Desktop Support Technician to join our San Francisco-based IT Support team. This role provides hands-on technical support to local employees and remote offices, ensuring a seamless technology experience across the firm.

This is primarily an onsite position, with occasional remote work available for after-hours support, weekend tasks, or as business needs allow. Flexibility is essential.

Key Responsibilities

End User Support

• Provide white-glove technical support to executives, assistants, and staff.
• Troubleshoot and resolve hardware, software, mobile device, and connectivity issues.
• Manage and resolve support tickets through accurate diagnosis and timely resolution.
• Deliver remote and on-call support as needed.
• Maintain continuity and reliability of end-user technologies.

User Onboarding & Device Management

• Create and manage user accounts.
• Configure, image, deploy, and support laptops and desktops.
• Set up employee workstations and office technology.
• Support hardware including laptops, workstations, printers, and mobile devices.

Conference Room & Meeting Support

• Ensure audio/visual systems and presentation technology are fully operational.
• Provide technical support for employee and client-facing meetings, presentations, and events.
• Support Zoom meetings, webinars, and conference room technologies.

Operations & Projects

• Assist with office moves, technology deployments, and system upgrades.
• Partner with IT leadership to execute technical and operational projects.
• Collaborate closely with team members to identify opportunities for process improvement and service enhancements.
• Document support procedures and technical processes for both IT teams and end users.

Qualifications

• 1-4 years of desktop support, service desk, or technical support experience.
• Strong experience supporting Windows 11 environments.
• Working knowledge of Microsoft 365, including Teams, OneDrive, and SharePoint.
• Experience supporting Zoom, including meetings, webinars, and conference room technology.
• Familiarity with laptops, workstations, printers, iPhones, and related hardware.
• Strong troubleshooting, problem-solving, and customer service skills.
• Ability to work independently while recognizing when issues should be escalated.
• Excellent verbal and written communication skills.
• Strong attention to detail and ability to follow established procedures and documentation.
• Comfortable working in a fast-paced, high-touch support environment.
• Willingness to assist with physical IT tasks, including workstation setups, equipment installations, and office relocations.

Competitive compensation based on experience, skills, and qualifications. Employees are eligible for a discretionary bonus and a comprehensive benefits package that includes: