Desktop Support Technician

Noblesoft Technologies Inc.; San Francisco (CA); On-site; USD 65,000 - 78,000; Full time

Job summary

Noblesoft Technologies Inc. in San Francisco, CA, seeks a Desktop Support Technician to provide deskside and remote support for Windows and Apple devices. You will troubleshoot Google Workspace, image and deploy new equipment, and ensure asset tracking and IT policy compliance.

You will manage IT tickets in ServiceNow, onboard new hires, and participate in on-call rotations including nights and weekends, delivering outstanding user support and timely resolutions.

Qualifications

• 5–7 years of IT experience in desktop or end-user support.
• Hands-on Office 365 troubleshooting and administration.
• Strong knowledge of Windows 10/11 and macOS.
• Experience imaging and deploying devices (Windows Autopilot, Intune).
• Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wi‑Fi).
• Experience with productivity tools (Word, Excel, PowerPoint, Outlook).
• Strong organizational skills with ability to multitask.
• Excellent interpersonal and customer service skills.
• Experience in a help desk or call center environment preferred.
• Certifications such as MCP, CompTIA A+, ITIL Foundation preferred.

Responsibilities

• Provide deskside and remote support for Windows and macOS devices.
• Troubleshoot Google Workspace (Gmail, Google Chat).
• Image, deploy, and troubleshoot devices using Autopilot/Intune.
• Manage and close tickets in ServiceNow or similar ITSM tool.
• Onboard new hires with accounts, devices, and access.
• Coordinate with vendors for repairs or replacements.
• Ensure compliance with IT policies, security standards, and SLAs.
• Participate in rotational on-call support including nights/weekends.

Skills

Desktop/end-user support

Customer service

Troubleshooting

Ticket management

Organizational skills

On-call support

Multitasking

Education

Certifications: MCP, CompTIA A+, ITIL Foundation

Tools

ServiceNow

Office 365

Intune

Windows Autopilot

Job description

Job Description 1: Desktop Support Technician (DSS)

Location: San Francisco, CA, USA

Job Title:

Desktop Support Technician

Provide deskside and remote support for Windows and Apple laptops/desktops.

• Troubleshoot and resolve issues related to Google Workspace Suites (GChat, Gmail).


• Perform device imaging, deployment, and post-deployment troubleshooting.


• Configure and troubleshoot end-user devices


• Support mobile device setup and troubleshooting (iOS/Android).


• Diagnose and resolve hardware and software conflicts.


• Manage tickets in ServiceNow (or similar ITSM tool): classification, assignment, tracking, and closure.


• Collaborate with cross-functional teams to onboard new hires (accounts, devices, access).


• Ensure hardware assignments are accurate and recorded in the asset management system.


• Perform asset tagging, inventory tracking, and weekly reporting on equipment inflows/outflows.


• Coordinate with vendors for repairs or replacements of malfunctioning equipment.


• Ensure support activities comply with IT policies, security standards, and SLAs.


• Participate in rotational on-call support (including nights/weekends).

Requirements

• 5 7 years of IT experience in desktop or end-user support.


• Hands-on experience with Office 365 troubleshooting and administration.


• Strong knowledge of Windows 10/11 and macOS platforms.


• Experience imaging and deploying devices (Windows Autopilot, Intune preferred).


• Familiarity with networking fundamentals (TCP/IP, DHCP, DNS, VPN, Wireless).


• Experience in productivity tools (Word, Excel, PowerPoint, Outlook).


• Strong organizational skills with ability to prioritize multiple tickets and requests.


• Excellent interpersonal and customer service skills with a problem-solving mindset.


• Experience working in a help desk or call center environment preferred.


• Certifications (MCP, CompTIA A+, ITIL Foundation) preferred.


• Must be able to lift up to 50 lbs.