Information Technology Support Specialist

Insight Global; Palo Alto (CA); On-site; USD 60,000 - 90,000; Full time

Job summary

Insight Global is seeking an experienced IT Support Specialist to support a fast-growing office environment in Palo Alto, CA. You’ll work onsite with employees and remote end users, handling walk-up support, ticket queues, and ensuring day-to-day technology operations run smoothly across a primarily macOS environment.

This hands-on role requires independence, ownership of issues from start to finish, and thrive in a fast-paced setting where priorities shift quickly.

Qualifications

• 3+ years of hands-on IT support experience.
• Experience providing L2 or escalation-level support.
• Strong macOS troubleshooting skills with working knowledge of Windows environments.
• Experience with Okta or similar identity management platforms.
• Experience with Jamf, JumpCloud, or other endpoint management solutions.
• Strong customer service skills with experience supporting both ticket queues and in-person users.
• Basic networking knowledge and troubleshooting experience.

Responsibilities

• Provide L2 support for a macOS-first environment, with some Windows support, through both walk-up assistance and a digital ticketing system.
• Manage identity and access requests through Okta, including application provisioning and group membership administration.
• Administer and troubleshoot endpoints using MDM solutions such as Jamf or JumpCloud.
• Support Google Workspace administration, including Gmail, Calendar, Drive, and security-related controls.
• Set up, maintain, and troubleshoot office printers and related hardware.
• Perform basic network troubleshooting, including Wi-Fi and connectivity issues, escalating when necessary.
• Support onboarding and offboarding processes, including device provisioning, account creation, hardware deployment, and asset recovery.
• Document solutions, contribute to knowledge base articles, and identify opportunities for process improvement.
• Provide professional support to employees across the organization, including executive-level stakeholders.

Skills

L2 support

macOS troubleshooting

customer service

on-site + remote support

prioritization in fast-paced env

Tools

Okta

Jamf

JumpCloud

Google Workspace

Job description

We're looking for an experienced IT Support Specialist to support a fast-growing office environment. You'll work directly with employees onsite, as well as remote end users, handling walk-up support, working through ticket queues, and ensuring day-to-day technology operations run smoothly across a primarily macOS environment. This is a hands-on role for someone who can work independently, take ownership of issues from start to finish, and thrive in a fast-paced setting where priorities shift quickly.

What You'll Do

• Provide L2 support for a macOS-first environment, with some Windows support, through both walk-up assistance and a digital ticketing system.
• Manage identity and access requests through Okta, including application provisioning and group membership administration.
• Administer and troubleshoot endpoints using MDM solutions such as Jamf or JumpCloud.
• Support Google Workspace administration, including Gmail, Calendar, Drive, and security-related controls.
• Set up, maintain, and troubleshoot office printers and related hardware.
• Perform basic network troubleshooting, including Wi-Fi and connectivity issues, escalating when necessary.
• Support onboarding and offboarding processes, including device provisioning, account creation, hardware deployment, and asset recovery.
• Document solutions, contribute to knowledge base articles, and identify opportunities for process improvement.
• Provide professional support to employees across the organization, including executive-level stakeholders.

What We're Looking For

• 3+ years of hands-on IT support experience.
• Experience providing L2 or escalation-level support.
• Strong macOS troubleshooting skills with working knowledge of Windows environments.
• Experience with Okta or similar identity management platforms.
• Experience with Jamf, JumpCloud, or other endpoint management solutions.
• Strong customer service skills with experience supporting both ticket queues and in-person users.
• Basic networking knowledge and troubleshooting experience.