Help Desk Support Specialist

Taubensee Steel & Wire Company; Wheeling (IL); On-site; USD 40,000 - 55,000; Full time

Job summary

A manufacturing company in Wheeling, Illinois is seeking a Help Desk Support Specialist to provide maintenance for client computers and devices. The ideal candidate will have strong knowledge of Apple systems and experience in technical support. Responsibilities include administration of PCs and troubleshooting. This entry-level, full-time role offers an opportunity to start a career in Information Technology.

Qualifications

• Strong communication skills, verbal and written.
• Proven experience in a Help Desk role preferred.
• Strong organizational skills are required.

Responsibilities

• Provide maintenance of the client computer environment.
• Analyze requirements and resolve problems.
• Support the internal IT Helpdesk and manage configurations.

Skills

Strong knowledge of Apple systems

Effective hands-on technical support

Understanding of network design standards

Network security implementation

Knowledge of DNS, DHCP, LDAP, VLAN

Aid in operation and troubleshooting

Experience with VMware and Microsoft Windows

Education

BS/BA in Information Technology or Computer Science

CompTIA Network+ Certification

CompTIA Security+ Certification

Tools

VMware vSphere

VMware ESXi

Microsoft Windows

RedHat Linux

Apple macOS

Job description

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The Help Desk Support Specialist is responsible for providing maintenance of the client computer and device environment (Mac, PC, iPhone & iPad) by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal IT Helpdesk. They will be responsible for administration and internal support of the Company’s PCs, printers, servers, and related equipment. Tasks include end user support, configuration management, performing maintenance, upgrades, and configurations. If you have a MIS/Computer Science degree or applicable training, have desk support experience and love Apple products, we encourage you to apply!

REQUIREMENTS

• Strong knowledge of Apple systems, computers, laptops, mobile devices
• Ability to perform effective hands‑on technical support and can be a resource to anyone who needs technical aid
• Has excellent understanding of network design standards and can effectively aid the Systems Administrator to operate, administer and maintain network and server systems by Apple, Microsoft, UNIX, Linux, Cisco, HD, and Others
• Understands network security and can implement standards based on organizational policies and controls
• Has strong demonstrated understanding of additional network standards such as DNS, DHCP, LDAP, VLAN, Web Proxies, Firewalls, NAT, SSH, Telnet
• Can aid the Systems Administrator in operation, setup, configuration, and troubleshooting
• VMware vSphere, VMware ESXi, Microsoft Windows, RedHat Linux, and Apple macOS (Macintosh) systems
• Understands the importance of backing up systems and proper maintenance of in production systems

EDUCATION and EXPERIENCE

• BS/BA in Information Technology or Computer Science is preferred
• Certification (CompTIA Network+, CompTIA Security+ etc.) or relevant accreditations or

certifications are a plus

• Related experience preferred
• Proven experience in a Help Desk role or similar role preferred
• Strong communication (verbal and written) along with strong organizational skill are required

Seniority level

Entry level

Employment type

Full-time

Job function

Information Technology

Industries

Mining