Desktop Support Specialist: Hardware & Windows/macOS

HCLTech; Ypsilanti (MI); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Disability insurance

401(k) retirement plan

Paid time off

Paid holidays

Job summary

HCLTech is seeking an IT Support Specialist to provide frontline technical support across desktops, laptops, and peripherals at our Michigan facilities. You will diagnose hardware issues, assist end users, and ensure service requests are addressed efficiently while maintaining a high standard of customer service.

The role requires strong problem-solving, solid knowledge of Windows and macOS, and the ability to work with minimal supervision in a fast-paced environment.

Qualifications

• Must possess strong customer service, consulting and training skills.
• Experience troubleshooting and repairing desktop and laptop hardware in the field or related environment.
• Basic understanding of networks, Intel servers, and telecom systems.
• Strong break/fix skills for desktops, workstations, notebooks and tablets.
• Proficiency with Microsoft Office (Outlook, Excel, Word, PowerPoint).
• Strong Windows operating system troubleshooting skills.
• Strong macOS troubleshooting skills (Big Sur+).
• Excellent problem-solving and critical-thinking abilities.
• Strong written and verbal communication skills.
• Self-motivated with ability to work independently.
• Detail- and process-oriented mindset.
• Ability to walk long distances across large facilities.
• Must pass a background security check.
• Valid driver’s license and reliable transportation.

Skills

Customer service

Troubleshooting hardware

Networking basics

Desktop/laptop repair

Microsoft Office

Windows troubleshooting

macOS troubleshooting

Problem solving

Communication

Independent work

Attention to detail

Mobility/long walks in facilities

Background check

Driver's license

Education

CompTIA A+ or equivalent

Microsoft MCSA (Windows 7/8/10)

Networking certifications (CCNA/CCNP)

Tools

ServiceNow

Smart IT

IT Connect

SCCM

Remote PC control

Video conferencing tools

Job description

HCLTech is seeking an IT Support Specialist to provide frontline technical support across desktops, laptops, and peripherals at our Michigan facilities. You will diagnose hardware issues, assist end users, and ensure service requests are addressed efficiently while maintaining a high standard of customer service.

The role requires strong problem-solving, solid knowledge of Windows and macOS, and the ability to work with minimal supervision in a fast-paced environment.