Field IT Support Specialist - Executive & Hardware Repair

HCLTech; Dearborn (MI); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Life insurance

401(k) retirement plan

PTO and holidays

Job summary

HCLTech in Dearborn, MI is seeking an IT Support specialist to provide face-to-face end-user support, triage challenges, and improve productivity with office products. The role covers hardware break/fix, OS/app support, and executive user assistance.

Responsibilities include system reimaging, escalations, hardware/software upgrades, and collaboration with IT teams. Travel may be required; a professional demeanor and strong communication are essential.

Qualifications

• Must possess a professional demeanor and strong customer service/training skills.
• Experience troubleshooting/repairing desktop and laptop hardware in the field or in a related area.
• Basic understanding of networks, Intel servers and telecoms.
• Strong Break / Fix skills: Desktops, Workstations, Notebooks, and Dell tablets.
• Strong Microsoft Office skills (Outlook, Excel, Word, and PowerPoint).
• Strong problem solving and critical thinking skills.
• Strong written and verbal communication skills.
• Must be self-motivated and the ability to work independently with minimal supervision.

Responsibilities

• Provide direct Face-to-Face end user support with emphasis on quality resolutions.
• Help improve end user productivity by triage, advice, teaching, and developing solutions for common challenges with office products.
• Provide hardware break/fix and warranty support for desktops, laptops, tablets, and workstations.
• Provide OS and application support to diagnose and resolve non-recurring problems.
• Reimage systems as required.
• Identify escalations and alert management as needed.
• Partner with other IT teams to ensure resolution and root cause identification when needed.
• Recommend and/or perform hardware/software upgrades.
• Collaborate with procurement to purchase hardware and software.
• Complete installation and testing of computers and peripherals.
• Provide basic support for mobile devices and printers.
• Provide primary support to executive users.
• Maintain configuration/inventory in databases; track time/resources.
• Local travel as needed.
• Perform other duties as assigned.

Skills

End user support

Customer service

Hardware break/fix

OS & application support

Troubleshooting

Time management

Communication

Independent worker

Tools

Service Now

Smart IT

IT Connect

SCCM

Job description

HCLTech in Dearborn, MI is seeking an IT Support specialist to provide face-to-face end-user support, triage challenges, and improve productivity with office products. The role covers hardware break/fix, OS/app support, and executive user assistance.

Responsibilities include system reimaging, escalations, hardware/software upgrades, and collaboration with IT teams. Travel may be required; a professional demeanor and strong communication are essential.