IT Support Specialist

Scorpion Therapeutics; Madison (WI); On-site; USD 50,000 - 70,000; Full time

Job summary

Scorpion Therapeutics in Madison, WI is seeking an IT Support Specialist to provide advanced technical support to internal users as the primary contact for hardware, software, and OS issues. You will troubleshoot Windows, macOS, and Linux, diagnose and resolve complex incidents, and manage help desk tickets while documenting solutions and maintaining asset records.

This on-site role requires 2–4 years of customer-facing IT support experience and strong communication, troubleshooting, and

Qualifications

• 2–4 years of customer-facing IT support experience.
• Strong troubleshooting, communication, and organizational skills.
• Proficient with Windows 10/11, basic Linux, Microsoft 365, remote tools, and ticketing systems.

Responsibilities

• Troubleshoot Windows, macOS, and Linux platforms.
• Diagnose and resolve complex incidents.
• Manage help desk tickets and document solutions.
• Perform root cause analysis and support device provisioning, deployment, and system upgrades.
• Collaborate with network and security teams; maintain asset and configuration records.

Skills

Troubleshooting

Communication

Organizational skills

Education

CompTIA A+

CompTIA Network+

Tools

Windows 10/11

Linux (basic)

Microsoft 365

Remote tools

Ticketing systems

Job description

Role

IT Support Specialist providing advanced technical support to internal users, serving as primary contact for hardware, software, and OS issues.

Responsibilities

• troubleshoot Windows, macOS, and Linux platforms
• diagnose and resolve complex incidents
• manage help desk tickets, document solutions, perform root cause analysis, and support device provisioning, deployment, and system upgrades. Collaborate with network and security teams, promote best practices, and maintain asset and configuration records.

Requirements

• 2-4 years in customer-facing IT support
• strong troubleshooting, communication, and organizational skills
• proficient with Windows 10/11, basic Linux, Microsoft 365, remote tools, and ticketing systems.

Preferred

experience with Active Directory, Azure AD, MDM solutions like Intune, network fundamentals, mobile device support, ITIL processes, technical documentation, and certifications such as CompTIA A+ or Network+.

HighValue

supporting diverse OS environments, incident management, device provisioning, and security adherence in an enterprise setting.

WorkSetup

primarily on-site with physical and mental activity involved.