Desktop Support Specialist: Hardware, Software, Network

HCLTech; Hanover (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

HCLTech in Hanover, NH is seeking a frontline IT support technician to handle desktop, laptop, and peripheral hardware issues, along with basic software loading and configuration. You will troubleshoot connectivity problems and ensure systems operate in a stable state.

Responsibilities include routing cases to the correct queues, updating logs promptly, and supporting dispatch across sites. Strong communication and basic networking skills are a plus for this on-site role.

Qualifications

• Experience with desktop hardware break/fix.
• Experience with software loading and configuration.
• Ability to assign cases to appropriate queue based on support model.

Responsibilities

• Perform desktop/laptop/peripherals break/fix tasks.
• Handle reactive maintenance such as clearing paper jams and basic troubleshooting.
• Ensure timely updates of logs and dispatch support for all sites.
• Provide software support including loading, configuration, and reloading of applications.

Skills

Desktop support

Networking basics

Software troubleshooting

Job description

HCLTech in Hanover, NH is seeking a frontline IT support technician to handle desktop, laptop, and peripheral hardware issues, along with basic software loading and configuration. You will troubleshoot connectivity problems and ensure systems operate in a stable state.

Responsibilities include routing cases to the correct queues, updating logs promptly, and supporting dispatch across sites. Strong communication and basic networking skills are a plus for this on-site role.