End-User Desktop & Hardware Support Engineer

HCLTech; Irvine (CA); On-site; USD 60,000 - 90,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) retirement plan

Paid time off and holidays

Employee assistance program

Job summary

HCLTech is seeking a Technical/Desktop Support Engineer in Irvine, CA, to provide day‑to‑day end‑user support for Windows and Mac OS, both software and hardware. You will deploy and manage end‑user devices, collaborate with the site team on onboarding and offboarding, and handle escalations via ServiceNow.

You’ll diagnose issues, log actions, and share knowledge through proper documentation. A+ or similar certifications are a plus, and the role includes standard IT benefits and PTO.

Qualifications

• Graduate in IT or CS with foundational knowledge in desktop support.
• Experience diagnosing Windows/Mac OS environments and hardware.
• Familiarity with SCCM, Intune, VPNs and Active Directory basics.
• Willingness to work in a fast-paced IT support role with strong communication.
• Certifications such as A+ are a plus.

Responsibilities

• Provide day-to-day desktop support to end users across OS and hardware.
• Manage inventory and deploy hardware from tablets to desktops.
• Troubleshoot, diagnose and resolve IT issues within SLAs.
• Log tickets in ServiceNow and coordinate with teams for escalations.
• Document knowledge and maintain internal notes for future reference.

Skills

Windows OS

Mac OS

Troubleshooting

Active Directory

Networking concepts

Hardware troubleshooting

Office 365

Communication skills

Customer support

Documentation skills

Education

Graduate in Information Technology or Computer Science

A+ or similar certification

Tools

SCCM

WDS/MDT

AutoPilot

Azure Intune/AAD

VPN applications

Printer support

SNOW (ticketing)

HP OpenView

Job description

HCLTech is seeking a Technical/Desktop Support Engineer in Irvine, CA, to provide day‑to‑day end‑user support for Windows and Mac OS, both software and hardware. You will deploy and manage end‑user devices, collaborate with the site team on onboarding and offboarding, and handle escalations via ServiceNow.

You’ll diagnose issues, log actions, and share knowledge through proper documentation. A+ or similar certifications are a plus, and the role includes standard IT benefits and PTO.