Desktop Support Engineer – Windows & Mac Expert

HCLTech; Tyler (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

Pharmacy Benefits

Life Insurance

AD&D Insurance

Disability Insurance

401(k) Retirement Plan

Paid Time Off

Paid Holidays

Job summary

HCLTech in Tyler, Texas seeks a Technical Support Engineer to deliver daily desktop support for end users, troubleshoot hardware and software on Windows and Mac systems, and deploy devices from tablets to desktops.

The role requires handling ServiceNow tickets, coordinating with the site team on onboarding/offboarding, and maintaining clear customer communication while documenting knowledge for future use.

Qualifications

• Proven work experience as a Technical Support Engineer or Desktop Support Engineer
• Experience with Windows/Mac OS environments
• Ability to diagnose and troubleshoot technical issues
• Graduate in Information Technology or Computer Science; A+ certification a plus

Responsibilities

• Provide day to day desktop support to End Users
• Maintaining stock levels of equipment and inventories
• Building and deploying end user hardware from tablets to desktops
• Taking a proactive ownership of Tickets and Tasks using ServiceNow
• Follow up with clients to ensure their IT systems are fully functional after troubleshooting

Skills

Windows OS

Mac OS

Troubleshooting

Communication

Active Directory

Networking basics

Printer support

SNOW

Education

Bachelor's degree in Information Technology or Computer Science

A+ Certification

Tools

ServiceNow

HP OpenView

WDS

MDT

SCCM

AutoPilot

Azure Intune

Job description

HCLTech in Tyler, Texas seeks a Technical Support Engineer to deliver daily desktop support for end users, troubleshoot hardware and software on Windows and Mac systems, and deploy devices from tablets to desktops.

The role requires handling ServiceNow tickets, coordinating with the site team on onboarding/offboarding, and maintaining clear customer communication while documenting knowledge for future use.